EMS Customer Service Representative / Call Taker

Superior Ambulance Service, Inc.; Elmhurst (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Health/dental/life insurance

Tuition reimbursement

Opportunity for Career Growth

Job summary

Superior Ambulance Service, Inc. is seeking an EMS Customer Service Representative in Elmhurst, IL. The role involves answering calls, screening for emergency transport needs, and arranging patient transport with appropriate care levels.

You will coordinate with multiple departments, provide information to customers, and direct calls to the Flight Desk as needed. Training is required, with potential certification provided during the first year of employment.

Qualifications

• Requires pleasant, professional phone demeanor.
• Must be detail oriented.
• Typing speed 35 wpm or higher.
• Ability to excel in a high-stress environment.
• Adapt to changing policies.
• Learn policies and procedures for facilities and when to apply them.
• Medical background is a plus.
• 2–3 weeks of training required.
• EMD certification provided within 1 year of employment.
• High school diploma or GED required.

Responsibilities

• Answer, screen, and direct calls for the company.
• Distinguish the need for emergency transportation.
• Pre-arrange transport for facilities and determine required level of care.
• Arrange specialty and critical care transportation.
• Provide information and assistance for customer service inquiries.
• Communicate with multiple departments and EMS personnel.
• Provide supportive information to assist in arranging transport.
• Develop effective solutions for customer service issues.
• Direct calls to Flight Desk as appropriate.
• Perform all other duties as assigned.

Skills

Phone etiquette

Detail oriented

Typing 35 wpm

High-stress resilience

Policy interpretation

Learning policies

Medical background

Training required

Education

High School Diploma or GED

Job description

Overview

Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

EMS Customer Service Representative with day and night shifts available in Elmhurst, IL.

Responsibilities

The primary duties and responsibilities of the EMS Customer Service Representative consist of, but are not limited to the following:

• Answer, screen, and direct calls for entire company
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight Desk as appropriate
• All other duties as assigned

Qualifications

• Pleasant, professional phone manner
• Detail oriented
• Typing skills of 35 wpm or better
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them
• Medical background a plus
• Must pass 2-3 weeks of training
• EMD certification will be provided by Superior within 1 year of employment
• High School Diploma or GED

Benefits

• Competitive compensation
• Health/dental/life insurance
• Tuition reimbursement
• Opportunity for Career Growth

Salary Range

USD $20.00 - USD $20.00 /Hr. rates offered based on years of experience and full time scheduled templates.