Call Specialist - Carle Direct

Carle Health; Urbana (IL); Hybrid; USD 23,000 - 37,000; Full time

Job summary

Carle Health in Illinois seeks a Transfer Center Coordinator to facilitate inbound and outbound patient transfers and admissions, delivering high-level customer service. After onsite training in Champaign, the role offers work-from-home flexibility.

Responsibilities include registering admissions in Epic, coordinating outbound transfers, scheduling outpatient appointments, and ensuring timely communication with clinics, nurses, and providers to support acute care.

Responsibilities

• Answers incoming telephone calls for Carle Direct in a pleasant, professional manner. Identifies customer needs and determines how to assist in the appropriate manner.
• Registers patient admissions in Epic.
• Obtains accurate customer information and place in transfer software for nursing staff.
• Coordinates outbound transfer follow up and communication.
• Coordinates and follows up on outpatient appointment scheduling.
• Completes department logs and audits.
• Assists with patient transportation coordination.
• Contacts patients with bed number and direction for planned admissions.
• Communicates with House Administrators, Bed Placement, On-call administration regarding bed availability.
• Order supplies for department in Lawson and Warehouse Direct.
• Updates daily assignments and communication boards.
• Retrieves medical records as needed.
• Communicates updates with Emergency Department ATC, providers, nursing staff, Case Management, Bed Placement/HA.
• Coordinates transmission of images from referring facilities to Epic.

Job description

Overview

Work from home position after training is completed onsite.

Onsite training is completed within 8-12 weeks in Champaign.

This position supports the Carle Direct Transfer Center by facilitating internal and external communication related to inbound and outbound patient transfers and admissions and providing a high level of customer service. This position will work closely with Carle Direct nurses and routinely interact with Carle and non-Carle clinics, hospitals and providers to provide timely and exceptional acute care for patients coming to Carle Foundation Hospital.

Qualifications

Certifications: , Education: , Work Experience:

Responsibilities

• Answers incoming telephone calls for Carle Direct in a pleasant, professional manner. Identifies customer needs and determines how to assist in the appropriate manner.
• Registers patient admissions in Epic.
• Obtains accurate customer information and place in transfer software for nursing staff.
• Coordinates outbound transfer follow up and communication.
• Coordinates and follows up on outpatient appointment scheduling.
• Completes department logs and audits.
• Assists with patient transportation coordination.
• Contacts patients with bed number and direction for planned admissions.
• Communicates with House Administrators, Bed Placement, On-call administration regarding bed availability.
• Order supplies for department in Lawson and Warehouse Direct.
• Updates daily assignments and communication boards.
• Retrieves medical records as needed.
• Communicates updates with Emergency Department ATC, providers, nursing staff, Case Management, Bed Placement/HA.
• Coordinates transmission of images from referring facilities to Epic.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $16.45per hour - $26.65per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.