Scheduler - BMC Pt Access

Carle Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Scheduler to accurately screen and respond to callers, schedule appointments, and complete pre-registration documentation across multiple work queues. You will document inquiries from patients and providers to direct them to the right providers or services.

You will educate patients about insurance, payment options, and Carle services, verify demographics and insurance details, handle messages, and ensure timely communication among patients, providers, and staff.

Qualifications

• Customer service experience required.
• Scheduling and pre-registration duties.
• Ability to educate patients on insurance and services.

Responsibilities

• Answers calls and schedules appointments, and completes pre-registration documentation.
• Educates patients and providers about insurance, providers, locations, payment options, and Carle services.
• Obtains and verifies patient demographics, insurance, and contacts within the HIS system.
• Answers calls, transcribes and forwards messages to clinicians and staff.
• Documents medical information from patients and referring physicians promptly.
• Distributes messages according to communication standards.

Skills

Customer service

Job description

Overview

The Scheduler is responsible for accurately screening and completing callers' inquiries by telephone and through the various work queues. Responsible for accurately documenting inquiries from patients and providers for screening, scheduling, and directing patients to appropriate providers, services, or levels of care. Provides information to patients to utilize and benefit from all of Carle's services. Facilitates communication between self, providers, and patients to ensure that the patient's needs are met. Schedulers are responsible for the scheduling and pre-registration of patients.

Qualifications

Certifications: , Education: , Work Experience: Customer service

Responsibilities

• Assumes responsibility for answering, scheduling and pre-registration documentation along with following-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance, emergency contacts, co-pays, Primary Physicians including all applicable fields within the HIS system.
• Answers telephone, transcribes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.

About Us

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation And Benefits

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.