Call Center - Weekend Operations Supervisor

Parker Technology LLC

Indianapolis (IN)

In loco

USD 45.000 - 60.000

Tempo pieno

43 ore fa

Candidati tra i primi

Generatore di candidature

Non inviare un curriculum generico — genera un curriculum e una lettera di presentazione personalizzati per questo specifico impiego.

Supera i filtri ATS

Descrizione del lavoro

Parker Technology LLC in Indianapolis is seeking a Weekend Shift Call Center Operations Supervisor to lead the call center from Thursday to Saturday 4p-2a and Sunday 5p-3a.

You will manage daily operations, collaborate with facility contacts, and ensure CSRs have the tools and information to meet Parker's high standards.

This role involves supporting a professional, positive environment, participating in CSR reviews, and handling action forms as needed.

Mansioni

Manage the daily operations in the Call Center for your assigned shift.
Work with facility contacts as issues are handled in the call center
Help encourage communication and actions that support a professional and positive environment in the Call Center.
Identify behaviors that have a negative impact on the environment and work with the Call Center Manger to address them appropriately.
Complete daily shift updates via Teams chat
Work holiday hours as needed through a rotating calendar
Ensure the CSRs have the tools and information they need to complete their job to the high standards that Parker expects
Participate in the yearly reviews for the CSRs
Complete any action forms needed for each CSR
Other duties as assigned by your Manager

Descrizione del lavoro

Weekend Shift Call Center Operations Supervisor- Thursday- Saturday 4p-2a / Sunday 5p-3a

How you will make an impact:

Manage the daily operations in the Call Center for your assigned shift.

Work with facility contacts as issues are handled in the call center
Help encourage communication and actions that support a professional and positive environment in the Call Center.
Identify behaviors that have a negative impact on the environment and work with the Call Center Manger to address them appropriately.
Complete daily shift updates via Teams chat
Work holiday hours as needed through a rotating calendar
Ensure the CSRs have the tools and information they need to complete their job to the high standards that Parker expects
Participate in the yearly reviews for the CSRs
Complete any action forms needed for each CSR
Other duties as assigned by your Manager