Call Center Underwriter Commercial Lines

FOCUS; United States; Remote; USD 55,000 - 115,000; Full time

Job summary

A growing company in the insurance sector is looking for a Call Center Underwriter to join their team. This role involves effectively managing client communications and quotes for commercial insurance coverage. You will use your expertise to provide exceptional service to insureds and agents, contributing directly to the company's success and client satisfaction.

Benefits

Medical, Dental, Vision, Life Insurance

401K Match

Work-Life Balance: PTO Days, Paid Holidays

Short and Long-Term Disability

Tuition Reimbursement

Qualifications

• Experience in Personal or Commercial Lines, 2-4 years in insurance roles.
• Ability to handle a high volume of calls effectively.
• Background in call center environments preferred.

Responsibilities

• Manage incoming calls related to policy inquiries and endorsements.
• Quote insurance policies for clients.
• Cross-sell additional coverages to existing clients.

Skills

Customer Service

Communication

Sales Skills

Education

Associate or bachelor's degree

Job description

Call Center Underwriter Commercial Lines

Join to apply for the Call Center Underwriter Commercial Lines role at FOCUS

Call Center Underwriter Commercial Lines

Join to apply for the Call Center Underwriter Commercial Lines role at FOCUS

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Summary:

Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies.
• Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier.
• Experience with commercial policies, including Business Owners Policy (BOP), Workers' Compensation (WC), Umbrella, Commercial Auto, Cyber and others.
• Prepares and/or order policy change requests.
• Reviews expirations in advance of the renewal date to review coverages.
• Prepares and/ provides service and support to other sales agents.
• Actively seeks to cross-sell other coverages to existing clients.
• Takes claim information and report new claims to the company.
• Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion.
• Ability to work a regular shift. In addition to working late shift with hours consisting of 11am to 8pm EST. (4-6X a month.
  
  

Education/Experience:

Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal or Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. Two (2) to four (4) years’ experience servicing or selling Property & Casualty Insurance. Previous call center experience a plus.

Computer Technical Skills:

• E-mail: Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail.
• Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser.
• Communication: Open Teams, share your screen, minimize Teams.
  
  

Certificates and Licenses:

Active 2-20 General Lines Agent (Property and Casualty) license and ability to be licensed in all 50 states required.

Work Environment:

Ability to work effectively as part of a remote team, contributing to a positive and collaborative work environment.

Preferred Skills:

Bilingual English/Spanish

Why join the FOCUS Team?

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available
  
  

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [e-mail]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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