Call Center Trainer - Merchant Services

Deluxe Corporation; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading payment processing company is seeking a Call Center Trainer to develop and deliver training programs for their Merchant Services team. The role involves coordinating training to enhance customer service skills, utilizing training methodologies to ensure effective learning outcomes and continuous improvement of staff capabilities. Excellent communication skills and a background in credit card processing are essential.

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• 2 years of experience in a training role or credit card processing industry.
• Detail-oriented, proactive, with advanced knowledge of training methodologies.
• Must be 18 years of age or older.

Responsibilities

• Design, develop, and deliver training curriculum for employees.
• Supervise associates during their training period.
• Conduct training needs analysis and evaluate current programs.

Skills

Leadership

Communication

Training Methodologies

Analytical Skills

Education

Associate Degree or HS/GED with 2 years related experience

Tools

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

This is an ON-SITE role located at: 2601 Meacham Blvd., Fort Worth, TX 76137

WHO YOU ARE:

Are you a dynamic and experienced trainer with a passion for developing others and driving performance? Do you have a strong foundation in call center operations and understanding of training methodologies? Do you have a background in the credit processing industry? Are you detail-oriented, proactive, skilled at evaluating training needs, delivering engaging content, and continuously improving the learning experience?

ABOUT US:

Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

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RESPONSIBILITIES:

As a Call Center Trainer for Merchant Services you are a collaborative professional who embodies integrity, accountability, and commitment to excellence in everything you do. A Trainer will lead, design, develop, coordinate, and deliver a training curriculum. This training develops the customer service and technical support skills of employees in alignment with the strategic vision and core values of the company.

• Supervise associates during the training period, including managing attendance, performance, and conduct

• Develop and maintain all training materials, including all presentations, modules, and documents

• Train associates to be competent on products, services, workflows, procedures, and systems

• Utilize evaluation tools to determine the effectiveness of training programs and make appropriate improvements

• Conduct training needs analysis and evaluate training programs on an ongoing basis

BASIC QUALIFCATIONS:(Required)

• HS/GED AND 2 years related experience; OR Associate Degree

• 1 year experience in the credit card processing industry, OR 2 years in a training role, preferably in a call center environment

• Knowledge of training methodologies including application of training principles, concepts, practices and standards is required.

• Advanced knowledge of Microsoft Outlook, PowerPoint, Word and Excel required.

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS:(Desired but not required)

• Associate degree AND 1 year of relevant experience

• Bilingual

• Strong leadership, organizational and communication skills

• Competently analyzes and prioritizes information to make appropriate recommendations

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].