Call Center Trainer - Merchant Services

Deluxe; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Join Deluxe as a Call Center Trainer for Merchant Services where you will develop and deliver training programs aimed at improving customer service and technical support skills. This exciting role requires a strong background in call center operations and a passion for developing others.

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off and Volunteer Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• 2 years related experience or 1 year in credit card processing industry.
• Ability to develop training materials and deliver engaging content.
• Evaluates training needs and assesses training program effectiveness.

Responsibilities

• Leads design and delivery of training curriculum for associates.
• Supervises training attendance, performance, and conduct.
• Utilizes tools to assess and improve training effectiveness.

Skills

Training methodologies

Communication

Leadership

Education

HS/GED or Associate Degree

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Job description

Join to apply for the Call Center Trainer - Merchant Services role at Deluxe

4 days ago Be among the first 25 applicants

Join to apply for the Call Center Trainer - Merchant Services role at Deluxe

Get AI-powered advice on this job and more exclusive features.

This is an ON-SITE role located at: 2601 Meacham Blvd., Fort Worth, TX 76137

WHO YOU ARE:

Are you a dynamic and experienced trainer with a passion for developing others and driving performance? Do you have a strong foundation in call center operations and understanding of training methodologies? Do you have a background in the credit processing industry? Are you detail-oriented, proactive, skilled at evaluating training needs, delivering engaging content, and continuously improving the learning experience?

ABOUT US:

Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on LinkedIn

RESPONSIBILITIES:

As a Call Center Trainer for Merchant Services you are a collaborative professional who embodies integrity, accountability, and commitment to excellence in everything you do. A Trainer will lead, design, develop, coordinate, and deliver a training curriculum. This training develops the customer service and technical support skills of employees in alignment with the strategic vision and core values of the company.

• Supervise associates during the training period, including managing attendance, performance, and conduct
• Develop and maintain all training materials, including all presentations, modules, and documents
• Train associates to be competent on products, services, workflows, procedures, and systems
• Utilize evaluation tools to determine the effectiveness of training programs and make appropriate improvements
• Conduct training needs analysis and evaluate training programs on an ongoing basis
  
  

BASIC QUALIFCATIONS: (Required)

• HS/GED AND 2 years related experience; OR Associate Degree
• 1 year experience in the credit card processing industry, OR 2 years in a training role, preferably in a call center environment
• Knowledge of training methodologies including application of training principles, concepts, practices and standards is required.
• Advanced knowledge of Microsoft Outlook, PowerPoint, Word and Excel required.
• Must be 18 years of age or older
  
  

PREFERRED QUALIFICATIONS: (Desired but not required)

• Associate degree AND 1 year of relevant experience
• Bilingual
• Strong leadership, organizational and communication skills
• Competently analyzes and prioritizes information to make appropriate recommendations
  
  

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement
  
  

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

Referrals increase your chances of interviewing at Deluxe by 2x

Sign in to set job alerts for “Instructor” roles.

Lecturer/Assistant Professor of Instruction

Adjunct Faculty-Adult Gerontology Primary Care NP

Science Acceleration Teacher (All Levels)

Baseball Training Instructor - Mansfield, TX

Assistant or Associate Professor of Entrepreneurship

Pickleball Coach (Private) in Fort Worth | TeachMe.To

Vice President of Learning and Development

Lecturer/Assistant Professor of Instruction

Baseball Coach (Private) in Fort Worth, Texas | TeachMe.To

Adjunct Faculty-Adult Gerontology Primary Care NP

Soccer Coach (Private) in Fort Worth | TeachMe.To

Golf Coach (Private) in Fort Worth, Texas | TeachMe.To

Adjunct Faculty- Adult Gerontology Acute Care NP

Swimming Coach (Private) in Fort Worth, Texas | TeachMe.To

Expert Transportation Security Officer-Security Training Instructor

Football Coach (Private) in Fort Worth, Texas | TeachMe.To

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.