Call Center Team Lead — Growth, Autonomy, Flexible PTO

GT Independence; Southington (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

GT Independence in Southington, CT is seeking a Call Center Supervisor (Team Lead) to guide a motivated team delivering high-quality service to our customers. You will coach, schedule, and develop staff, monitor performance, and collaborate with operations to improve efficiency.

A High School Diploma or GED is required and at least two years of related experience; an associate degree is a plus. GT Independence offers a collaborative culture, flexible paid time off, competitive wages and

Qualifications

• High School Diploma or GED required.
• Associate degree preferred, not required.
• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Experience managing complex projects and deadlines.

Responsibilities

• Provide daily direction and communicate with employees to ensure calls are answered timely and knowledgeably.
• Evaluate processes and suggest improvements for efficiency and service.
• Manage employees and ensure work is handled efficiently.
• Provide performance coaching and regular feedback to team members.
• Ensure staff have training and resources to perform their jobs.

Skills

Excellent written and oral comms

Team leadership

Problem solving

Organizational skills

Time management

Customer service

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Excel

Job description

GT Independence in Southington, CT is seeking a Call Center Supervisor (Team Lead) to guide a motivated team delivering high-quality service to our customers. You will coach, schedule, and develop staff, monitor performance, and collaborate with operations to improve efficiency.

A High School Diploma or GED is required and at least two years of related experience; an associate degree is a plus. GT Independence offers a collaborative culture, flexible paid time off, competitive wages and