Call Center Supervisor: Lead Patient Access
Harbor-Health-Services,-Inc.
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Benefits offered by this job
Job summary
Harbor Health Services is seeking a Call Center Supervisor to lead the on-site Call Center in Dorchester, MA. This full-time role oversees daily operations, staffing, and performance to ensure efficient call handling and appointment scheduling.
The ideal candidate has 1+ year in call center management, strong communication, and proficiency with Excel, Word, Outlook and Teams; EPIC/OCHIN experience is preferred. Comprehensive benefits are offered.
Qualifications
- High School Diploma or GED required.
- 1+ year in management of a Call Center.
- 1 year of direct supervision of staff.
- Excellent verbal and written communication and customer service.
- Computer literate with intermediate Excel/Word/Outlook; Teams; EPIC/OCHIN preferred.
Responsibilities
- Ensure efficient day to day operations of the Call Center.
- Plan, coordinate, and supervise all Call Center functions.
- Schedule staff to ensure coverage for call answering and appointment setting.
- Transfer calls, troubleshoot issues, and ensure proper processes.
- Implement new initiatives and monitor performance reports.
- Hire, supervise, and train Call Center staff; provide coaching.
- Prepare reports and analyze data to inform management.
- Partner with Director of Patient Access to support operations.
Skills
Education
Tools
Job description
Harbor Health Services is seeking a Call Center Supervisor to lead the on-site Call Center in Dorchester, MA. This full-time role oversees daily operations, staffing, and performance to ensure efficient call handling and appointment scheduling.
The ideal candidate has 1+ year in call center management, strong communication, and proficiency with Excel, Word, Outlook and Teams; EPIC/OCHIN experience is preferred. Comprehensive benefits are offered.
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