Call Center Supervisor

Bookman Consulting; Phoenix (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Commissions

Benefits

Paid Time Off (PTO)

Job summary

A leading legal support firm in Phoenix is seeking a Call Center Supervisor to oversee operations and manage an efficient team. The ideal candidate will have experience in call center facilities and a talent for troubleshooting customer issues. This role offers a salary between $75-$85k plus commissions and benefits in a supportive team environment.

Qualifications

• Experience in call center facilities or similar industry.
• Familiarity with autodial systems such as Five9 or Vici is highly desirable.

Responsibilities

• Supervise call center operations and staff.
• Manage customer interactions and troubleshoot issues.
• Ensure efficiency during heavy outbound call traffic.

Skills

Experience in call center facilities

Experience with heavy outbound call traffic

Customer issue troubleshooting

Management or supervision experience

Proficiency with autodial systems (e.g., Five9, Vici)

Job description

Our client is a lead-generation and intake company supporting the legal industry. They’re looking to hire a Call Center Supervisor based in Phoenix. This is a fun, growing company that has a family/team-centered culture.

Call Center Supervisor (On-site - Phoenix):

• Must have experience in call center facilities (or similar industry)
• Must have experience with heavy outbound call traffic
• Must have experience dealing with customers and trouble-shooting issues
• Must have experience helping to manage or supervise others in a call center
• Proficiency with autodial systems such as Five9, or Vici is highly desirable
• Salary likely between $75-$85k + commissions, benefits, and PTO

The atmosphere is a true team environment with everybody chipping in, no prima donnas. This is a great role for somebody who enjoys longevity and stability with their employer, along with plenty of opportunity to grow. This company truly believes in investing in their people, and retaining talent for many years. Stability is huge here!!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Management
• Information Services, Market Research, and Consumer Services