Call Center Supervisor - Work at Home! at BroadPath Healthcare Solutions Tucson, AZ

BroadPath Healthcare Solutions; Tucson (AZ); Remote; USD 42,000 - 66,000; Full time

Job summary

BroadPath is hiring a Call Center Supervisor to remotely manage a team of agents delivering outbound and inbound support. The role focuses on guidance, coaching, scheduling, and maintaining performance metrics in a remote work environment.

You will oversee daily operations, ensure adherence to QA standards, assist with escalated calls, and drive improvements through feedback and coaching. A healthcare experience background is preferred.

Qualifications

• 1+ year supervising a call center (healthcare preferred).
• Experience coaching to call center metrics and performance.
• Strong technical skills and aptitude with systems.
• Experience with phone, email, and chat support channels.
• Excellent verbal and written communication.
• High school diploma or equivalent.

Responsibilities

• Oversee daily, weekly, and monthly team activities.
• Set priorities to meet quality, adherence, and service goals.
• Ensure compliance with policies and regulations.
• Provide ongoing coaching and feedback to team members.
• Assist with escalated calls and workload management.

Skills

Call center supervision

Performance coaching

Team leadership

Healthcare knowledge

Remote workforce management

Education

High school diploma

Tools

Microsoft Windows

Communication tools

Job description

Overview

BroadPath is immediately hiring a Call Center Supervisor to remotely work from home. Our Call Center Supervisors will be responsible for providing guidance and support to our provider service analyst handling outbound interactions. This position coordinates and is accountable for business support to the team. The supervisor supports hiring, managing and development for employees and proactively monitors individual and team performance by providing frequent, ongoing feedback and coaching.

Responsibilities

• Accountable for the daily, weekly, and monthly activities of all team members
• Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
• Ensures compliance with policies, procedures, and state and federal regulations
• Monitor performance and provide coaching and feedback to team members
• Assists the team with escalated calls as needed
• Monitors team chat to answer questions and discuss project priorities with the team
• Assist Workforce Management in developing and managing schedules
• May be managing local and remote team members
• Monitor and evaluate team calls on a daily/weekly basis

Qualifications

• Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)
• Experience managing employee performance including coaching to call center metrics
• Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
• Experience with support channels including telephone, email, and chat
• Excellent verbal and written communication skills
• High school diploma or equivalent

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation

BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.