Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/

Moses/Weitzman Health System; Middletown (CT); Remote; USD 60,000 - 80,000; Part time

Job summary

The Moses/Weitzman Health System seeks a Call Center Specialist for part-time work, focusing on providing exceptional customer service to patients and handling appointment scheduling. The ideal candidate will be bilingual, possess strong communication skills, and have prior call center experience. Join a leader in healthcare committed to serving diverse populations with a focus on quality and care.

Qualifications

• Experience in a Call Center or similar busy phone system.
• Electronic appointment scheduling experience.
• Reliable, high-speed internet access.

Responsibilities

• Provide consistent, quality customer service to internal staff and external patients.
• Schedule appointments and transmit messages to the clinical team.
• Listen to patient requests and take appropriate action.

Skills

Bilingual in English & Spanish

Strong customer service skills

Excellent verbal communication skills

Proven ability to multitask

Problem-solving and critical thinking skills

Education

Associate's Degree OR Medical Assistant Certification

1 Year Experience

Job description

Job Description Summary

Job Description:

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. They will listen to the patient's request and take appropriate action, including scheduling appointments, transmitting messages to the clinical team electronically, and answering questions regarding medication refills. The specialist will exemplify the highest level of customer service with a focus on efficiency and quality. Proficient data entry skills, knowledge of insurance billing, and maintaining confidentiality are essential. The role requires continuous efforts to maintain and improve job-specific competencies, along with performing other duties as assigned.

Compensation And Hours

• Current pay rate: $21.00 per hour.
• This is a part-time position.
• Must be available for full-time training.
• Hours are in Eastern Standard Time.

Qualifications

Required Skills and Education:

• Bilingual in English & Spanish (required)
• Associate's Degree OR Medical Assistant Certification + 1 Year Experience
• Experience in a Call Center or similar busy phone system
• Electronic appointment scheduling experience
• Strong customer service skills
• Excellent verbal communication skills
• Proven ability to multitask
• Problem-solving and critical thinking skills (a plus)
• Remote workers must reside and work in the United States (territories excluded)
• Reliable, high-speed internet access

This position is available for remote work.

Organization Information

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations. It focuses on education, research, and process improvement for safety net providers. Serving over 150,000 primary care patients in Connecticut and extending specialty care to over 2.5 million across the U.S., it is also a national accrediting body for training advanced practice providers and offers education for Medical Assistants. The system is committed to social justice, environmental issues, and social determinants of health, driven by leaders dedicated to justice and equity in healthcare, inspired by the legacy of Lillian Reba Moses and Gerard (Gerry) Weitzman.

Time Type

Part-time

MWHS provides equal employment opportunities and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.