Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) -[...]

Community Health Center; Connecticut; Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Call Center Specialist to provide exceptional customer service in a remote, part-time role. This position requires bilingual proficiency in Spanish and English, ensuring effective communication with patients and staff. Responsibilities include managing calls, scheduling appointments, and addressing medication inquiries, all while maintaining confidentiality and data integrity. Ideal candidates will possess strong multitasking abilities and a commitment to improving healthcare access for underserved populations. Join a mission-driven organization that values social justice and health equity.

Qualifications

• 1 year experience in a call center or busy phone system.
• Proficient data entry and insurance billing knowledge.

Responsibilities

• Manage calls and schedule appointments for patients.
• Transmit messages to clinical teams and answer refill questions.

Skills

Bilingual in English and Spanish

Customer service skills

Excellent verbal communication

Problem-solving skills

Ability to multitask

Education

Associate's Degree

Medical Assistant Certification

Tools

Electronic appointment scheduling

Job description

Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

Join to apply for the Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr role at Community Health Center.

Job Description

The Call Center Specialist provides quality customer service to internal staff and external patients. Responsibilities include managing calls, scheduling appointments, transmitting messages to clinical teams, answering medication refill questions, and maintaining confidentiality. Proficient data entry, insurance billing knowledge, and excellent communication skills are essential. The role requires maintaining and improving job-specific skills and performing additional duties as assigned.

Compensation and Hours

• Pay rate: $21.00/hour
• Part-time position
• Full-time training required
• Hours in Eastern Standard Time

Qualifications

• Bilingual in English and Spanish
• Associate's Degree or Medical Assistant Certification + 1 Year Experience
• Experience in a Call Center or busy phone system
• Electronic appointment scheduling experience
• Strong customer service skills
• Excellent verbal communication
• Ability to multitask
• Problem-solving skills a plus
• Must reside in the U.S. with reliable high-speed internet

Organization Information

The Moses/Weitzman Health System focuses on underserved populations, offering primary and specialty care, education, and research. It emphasizes social justice and health equity, honoring founders committed to justice in healthcare.

Other Details

• Entry level
• Part-time
• Industry: Hospitals and Health Care