CALL CENTER SPECIALIST I

OAA Orthopaedic Specialists; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

OAA Orthopaedic Specialists in Allentown is seeking a receptionist to manage patient appointments and handle incoming calls with professionalism. You will relay messages, answer questions about the organization, provide directions, and coordinate with staff to ensure smooth patient flow.

The role requires strong communication skills, attention to detail, and prior customer service experience. Orthopedic practice exposure is a plus, and the position supports a dynamic healthcare team in a

Qualifications

• High school diploma or GED required.
• One year related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and maintain professional telephone etiquette.
• Proficiency with computer database software and internet applications.
• Strong problem solving in standardized situations.
• Ability to work accurately and efficiently.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology is helpful.
• Prior customer service experience required.
• Knowledge of 3rd party insurance and medical office experience helpful.
• Prior orthopedic setting experience helpful.

Responsibilities

• Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.

Skills

Telephone etiquette

Multitasking

Verbal communication

Written communication

Problem solving

Attention to detail

Customer service

Medical terminology

Education

High school diploma or GED

1 year related experience

Tools

Computer databases

Internet software

Job description

Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.Essential Functions:• Schedules patient appointments, determining between urgent and non-urgent injuries.• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.• Answers questions about organization and provides callers with address, directions, and other information.• Other duties may be assigned.Qualifications:• High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.• Ability to multitask and maintain professional telephone etiquette.• Computer Database software and Internet software.• Problem solving skills in standardized situations.• Ability to work accurately and efficiently.• Excellent verbal and written communication skills.• Knowledge of medical terminology helpful.• Prior customer service representative experience required.• Knowledge of 3rd party insurance and medical office experience helpful.• Prior experience in an orthopaedic setting helpful.