Call Center Specialist-FT|Jenkintown|830am-500pm

Temple-Health; Jenkintown (PA); On-site; USD 22,000 - 32,000; Full time

Job summary

Temple Health in Jenkintown, PA seeks a Call Center Specialist for a full-time day shift to manage scheduling and access to physicians and services. The role uses EPIC to coordinate with physicians and staff, handling urgent requests while maintaining compliance and data integrity.

Required: 2 years in customer service; high school diploma. Preferred: Bachelor's degree in Marketing, Communications or Healthcare, experience in a physician practice or radiology scheduling, EMR familiarity, and

Qualifications

• 2 years experience in customer service required.
• Experience in a physician practice or call center environment preferred.
• Scheduling for physician office or radiology experience preferred.
• General experience and knowledge working in an EMR system preferred.
• Experience communicating in Spanish or other languages (bilingual) preferred.

Responsibilities

• Serves as the single point of contact to internal and external customers to ensure access to physicians, employees, patients, programs and services.
• Handles complex scheduling requests through various channels using multiple protocols and verification portals.
• Communicates via EPIC to physicians and staff daily and facilitates requests within designated timeframes based on urgency.
• Assures compliance and integrity of scheduling processes.

Skills

Scheduling

Customer Service

EMR Systems

Bilingual (Spanish)

Education

High School Diploma

Bachelor's Degree

Job description

Call Center Specialist-FT|Jenkintown|830am-500pm

610 Old York Road, Suite 250, Jenkintown, Pennsylvania, United States

Tracking Code

270010

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.
Education
High School Diploma or Equivalent Required
Bachelor's Degree in Marketing, Communications or Healthcare Preferred
Experience
2 years experience in customer service Required
General Experience in a physician practice or call center environment Preferred
General Experience and prior knowledge in scheduling for physician office or radiology Preferred
General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred
General Experience communicating in Spanish or other languages (Bilingual) Preferred
Licenses

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.