Call Center Specialist

BHS; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health in Madisonville, KY is seeking a Call Center Specialist to respond to patient calls, explain billing, and update demographics and insurance information. You will coordinate with other departments to resolve billing inquiries and guide patients through self-pay guidelines, delivering friendly, high-quality service to ensure a positive patient experience.

The ideal candidate has good communication skills and prior customer service experience, with preference for healthcare or

Qualifications

• High school diploma or GED required.
• Prior Customer Service experience necessary.
• Medical office and call center background preferred, but not mandatory.

Responsibilities

• Respond to all patient calls in a timely manner and provide billing guidance.
• Update patient demographics and insurance information as requested.
• Explain self-pay guidelines and coordinate billing inquiries with other departments to the patient.
• Deliver the highest level of customer service to ensure patient satisfaction.

Skills

Customer service

Education

High school diploma or GED

Job description

Summary

Job Description:

Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY

The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.

Requirements

• High school diploma or GED required.
• Prior Customer Service experience necessary.
• Medical office and call center background preferred, but not mandatory.

Baptist Health is an Equal Employment Opportunity employer.