CALL CENTER SPECIALIST

Universal Health Services; Memphis (TN); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Excellent Medical, Dental, Vision and Prescription Drug Plan

401k plan with company match

Generous Paid Time Off

Job summary

Universal Health Services is seeking a Call Center Specialist to provide exceptional service in referrals and admissions. Candidates should possess a Bachelor's degree in Counseling or a related field and have crisis intervention experience, ideally in psychiatric settings.

This role offers a competitive compensation package, including health benefits and generous paid time off, indicating UHS's commitment to employee satisfaction and professional growth.

Qualifications

• Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
• Knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, and basic chemical dependency.

Responsibilities

• Facilitate referrals between mobile crisis agencies, hospitals, and other sources.
• Provide exceptional customer service to all partnering agencies.
• Ensure thorough and accurate documentation of calls and admissions paperwork.

Skills

Crisis intervention

Risk assessment

Customer service

Education

Bachelor's degree in Counseling, Psychology, Social Work or Social Services field

Job description

Responsibilities

Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

The Call Center Specialist works as member of Admissions Department and represents LBHS and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between LBHS and referral sources, patients and families. The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations. The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.

This opportunity provides the following:

• UHS is challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions
• 401k plan with company match for full-time and part-time positions
• Generous Paid Time Off

Qualifications

Job Requirement:

Education: Bachelor's degree in Counseling, Psychology, Social Work or Social Services field.

Experience: Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.

Knowledge: Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.