Call Center Service Representative - UTAH (Bilingual Spanish and English REQUIRED) - Remote (12[...]

Freddie Mac; Midvale (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a bilingual customer service representative for a fully remote position. This role offers a competitive hourly wage starting at $17, with bonuses and comprehensive benefits from day one. Ideal candidates will possess strong communication skills and a passion for serving others, with opportunities for training and professional development.

Benefits

Comprehensive benefits including health insurance

Matched 401(k)

Tuition reimbursement

Paid training

Extensive professional development opportunities

Qualifications

• Bilingual in Spanish and English is required.
• Strong communication and customer service skills are essential.
• Experience in problem-solving and familiarity with technology is advantageous.

Responsibilities

• Provide exceptional customer service through inbound phone interactions.
• Assist customers in resolving issues and educating them on products.
• Develop meaningful relationships with customers.

Skills

Bilingual in Spanish and English

Strong communication skills

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting hourly wage of $17.00, with additional pay for bilingual skills and performance
- Milestone bonuses of $500 at 6 months, $1,000 at 12 months, and $1,500 at 18 months
- 100% remote work opportunity, allowing for a flexible work environment
- Comprehensive benefits including health insurance from day one, matched 401(k), and tuition reimbursement
- Paid training and extensive professional development opportunities
- A culture that values diversity, growth, and community involvement

What to Expect (Job Responsibilities):
- Provide exceptional customer service through inbound phone interactions
- Share knowledge of products and services to enhance customer experience
- Develop meaningful relationships with customers to inspire positive feedback
- Continuously grow personal skills in technology, banking, and leadership
- Assist customers in resolving issues and educating them on various products and services

What is Required (Qualifications):
- Must be bilingual in Spanish and English
- High school diploma or equivalent
- Strong communication skills and a passion for serving others
- Experience in customer service and problem-solving
- Ability to navigate various computer software and systems

How to Stand Out (Preferred Qualifications):
- Knowledge of banking and financial services
- Experience in a remote work environment
- Familiarity with multiple software systems and strong keyboarding skills
- Willingness to learn and adapt in a fast-paced environment

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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