Call Center Service Representative - IDAHO (Bilingual Spanish and English REQUIRED) - Remote (1[...]

Freddie Mac; Ammon (ID); Remote; Full time

Job summary

A leading financial services company is offering a fully remote customer service position with a starting hourly wage of $17.00. The role emphasizes relationship-building with customers and includes comprehensive training and professional development opportunities. Join a supportive culture valuing diversity while enjoying milestone bonuses and a range of benefits from day one.

Benefits

Comprehensive benefits including health insurance

Matched 401(k) and profit sharing

Paid training and professional development opportunities

Milestone bonuses

Qualifications

• Bilingual in Spanish and English is required.
• Customer service experience is preferred.
• Strong communication skills needed.

Responsibilities

• Assist customers through inbound phone interactions.
• Provide meaningful solutions and educate on products.
• Engage in an 11-week virtual training program.

Skills

Bilingual in Spanish and English

Strong communication skills

Customer service

Problem-solving

Ability to navigate software

Education

High School diploma or equivalent

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting hourly wage of $17.00, with potential increases for bilingual skills and performance
- Milestone bonuses of $500 at 6 months, $1,000 at 12 months, and $1,500 at 18 months
- 100% remote work opportunity, providing flexibility and savings on commute
- Comprehensive benefits including health insurance starting from day one, matched 401(k), and profit sharing
- Paid training and professional development opportunities to enhance your skills and career growth
- Supportive culture that values diversity, equity, and inclusion, fostering a sense of belonging

What to Expect (Job Responsibilities):
- Assist customers through inbound phone interactions, ensuring they feel valued
- Provide meaningful solutions and educate customers on products and services
- Build and maintain relationships with customers to enhance their experience
- Participate in an 11-week virtual training program to develop knowledge in banking and technology
- Engage in continuous learning to contribute positively to the employer's culture

What is Required (Qualifications):
- Must be bilingual in Spanish and English
- High School diploma or equivalent
- Strong communication skills and a passion for serving others
- Experience in customer service, problem-solving, and educating on products/services
- Ability to navigate various computer software and strong keyboarding skills

How to Stand Out (Preferred Qualifications):
- Knowledge of banking and financial services
- Live within 90 miles of Idaho Falls, Pocatello, or Twin Falls
- Continuous learning and leadership development aspirations

#FinancialServices #RemoteWork #CustomerService #CareerGrowth #BilingualOpportunities

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