Call Center Scheduling Maestro

Familysecurityplan; Orange (CT); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid schedule

Remote work option (approval)

Office in Orange, CT

Job summary

Family Security Plan seeks a detail‑driven Call Center Coordinator to own scheduling and workforce management for our Customer Connect teams. You will maintain schedules, monitor staffing and adherence, and coordinate with call center leadership on coverage and special projects.

The role requires strong Excel skills, timekeeping experience, and the ability to work cross-functionally in a hybrid Orange, CT environment. A candidate with payroll support exposure is preferred.

Qualifications

• 2-5 years of call center, WFM, scheduling, or ops coordination experience.
• Experience administering employee schedules in WFM and supporting payroll/timekeeping.
• Associate's degree required; Bachelor's preferred.

Responsibilities

• Own creation and maintenance of schedules for multiple call center teams in WFM.
• Process scheduling activities: shifts, breaks, trainings, overtime, PTO, absences, and changes.
• Monitor adherence and staffing levels; report to leadership with recommendations.

Skills

Call center experience

Workforce management

Scheduling

Excel

Timekeeping

ADP

Communication

Microsoft Word

Education

Associate's degree

Tools

Workforce Management software

ADP

CRM

Microsoft Office

Job description

Family Security Plan seeks a detail‑driven Call Center Coordinator to own scheduling and workforce management for our Customer Connect teams. You will maintain schedules, monitor staffing and adherence, and coordinate with call center leadership on coverage and special projects.

The role requires strong Excel skills, timekeeping experience, and the ability to work cross-functionally in a hybrid Orange, CT environment. A candidate with payroll support exposure is preferred.