Call Center Sales Representative

Charter Communications; United States; On-site; USD 36,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring a Call Center Sales Representative in the United States. Earn competitive pay starting at $18/hour, with incentives that can push annual earnings beyond $70,000. Enjoy free Spectrum services and other benefits while building a long and rewarding career.

You will handle inbound sales calls, upsell products and services, and contribute to revenue growth and customer satisfaction. Strong communication and sales skills are essential.

Qualifications

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics; familiarity with billing systems.
• Strong verbal and written communication skills with ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services.

Responsibilities

• Handle inbound sales calls and upsell products and services to customers.
• Collaborate with other departments to resolve customer issues and promote campaigns.
• Become a product expert and explain all products and services to customers; stay informed about competitors.
• Order processing and familiarity with billing systems; manage customer information accurately.

Skills

Sales techniques

Clear communication

Computers & electronics

Billing systems

Verbal and written communication

Judgment and initiative

Cable products knowledge

Education

High school diploma or equivalent

Job description

Job Summary

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

Responsibilities

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors.

Working Conditions

• Normal office environment.

Qualifications

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Preferred Qualifications

• 2+ years of call center sales experience.