Call Center Sales Representative

Charter Communications; Fort Mill (SC); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

Charter Communications is seeking a Call Center Sales Digital Representative in Fort Mill, SC. You will handle inbound sales via calls, chats, and emails, acquiring new customers and upselling products to existing clients.

Your performance will drive sales growth and enhance customer satisfaction. You will work in a fast-paced office environment with variable hours and must read, write, and understand English while leveraging your product knowledge and billing software skills to meet metrics and

Qualifications

• Must read, write, speak, and understand English.
• Demonstrated ability to meet or exceed sales goals.
• Knowledge of cable products and services (TV, internet, voice).

Responsabilités

• Handle inbound sales contacts via calls, chats, and emails.
• Acquire new customers and upsell products/services to existing clients.
• Drive sales growth and contribute to customer satisfaction.
• Maintain professionalism and courtesy to keep customers connected.
• Meet call handling metrics and performance targets.

Connaissances

English proficiency

Sales techniques

Product knowledge

Computer literacy

Prioritization & organization

Formation

High school diploma or equivalent

Outils

Billing software

Description du poste

Call Center Sales Digital Representative

Location: Fort Mill, South Carolina, United States

Employment Type: Full Time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Are you passionate about turning potential into performance? As a Call Center Sales Digital Representative, you'll leverage your skills to handle inbound sales contacts via calls, chats and emails. You'll acquire new customers and upsell additional products and services to our existing clients. Your expertise will drive sales growth, contribute to our success and enhance customer satisfaction.

What Our Call Center Sales Digital Representatives Enjoy Most About the Role

• Achieving and surpassing weekly and monthly sales goals, utilizing effective selling techniques.
• Mastering order processing and understanding all products and services, while staying informed about competitors to effectively promote and compare offerings.
• Supporting and enhancing customer satisfaction with professionalism and courtesy, keeping people connected to what matters most.
• Promptly and efficiently managing inbound sales contacts, ensuring all call handling metrics are met.
• Driving sales potential by consistently applying effective selling strategies and techniques.

Working Conditions

• Work in an office environment with variable hours that may include weekends, holidays, and split days off.

Required Qualifications

Education

• High school diploma or equivalent

Skills & Abilities

• Ability to read, write, speak and understand English
• Proven sales techniques with consistent achievement of sales goals
• Knowledge of cable communication products and services (TV, internet, telephone)
• Proficiency with computers and billing software
• Strong prioritization and organizational skills

Preferred Qualifications

• 2+ years call center sales experience.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.