Call Center Sales Manager

QXO; Coppell (TX); Sur place; USD 60 000 - 67 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Vision insurance

401(k)

Résumé du poste

A leading distributor of building products seeks a Director of Talent Acquisition to supervise customer sales agents, enhance service quality, and achieve performance targets. The role requires strong leadership skills, a background in customer service, and the ability to analyze performance metrics. The ideal candidate will have a Bachelor's degree and relevant experience in managing teams. This full-time position is based in Coppell, Texas.

Qualifications

• Minimum of 2-3 years in a call center or customer service environment, with at least 1 year in a supervisory or leadership role.
• Certifications in customer service management or team leadership preferred.
• Experience in high-volume call centers or specialized customer service projects is a plus.

Responsabilités

• Oversee daily operations of the call center team, ensuring adherence to schedules and customer service standards.
• Track key performance indicators to identify trends and areas for improvement.
• Provide regular feedback and conduct performance reviews.
• Handle escalated customer calls, resolving complex issues.
• Analyze call center data to prepare reports for management.

Connaissances

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution abilities

Proficiency in call center software, CRM systems, and Microsoft Office applications

Ability to analyze data and generate performance reports

Strong organizational and time management skills

Formation

High school diploma or equivalent; Bachelor's degree in Business Administration or related field preferred

Description du poste

This range is provided by QXO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Director of Talent Acquisition, Sales @ QXO

The Customer Sales Manager is responsible for supervising a team of customer sales agents to ensure high-quality customer interactions and the achievement of performance targets. This role involves coaching, training, and motivating team members to deliver exceptional service and meet departmental goals. The managers will also handle escalated customer issues, monitor performance metrics, and implement best practices to enhance efficiency and customer satisfaction.

Key Responsibilities

• Team Supervision: Oversee daily operations of the call center team, ensuring adherence to schedules, call handling protocols, and customer service standards.
• Performance Monitoring: Track key performance indicators (KPIs) such as call volume, average handle time, and customer satisfaction scores to identify trends and areas for improvement.
• Coaching and Development: Provide regular feedback, conduct performance reviews, and implement training programs to enhance team members' skills and knowledge.
• Issue Resolution: Handle escalated customer calls, resolving complex issues that agents are unable to address, ensuring customer satisfaction and retention.
• Process Improvement: Analyze call center data to prepare reports for upper management, highlighting achievements and proposing actionable strategies for addressing challenges.
• Collaboration: Coordinate with other departments to ensure customer sales agents have up-to-date information on products, services, and policies to accurately assist customers.

Qualifications & Skills

Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communications, or related field preferred.

Experience: Minimum of 2-3 years in a call center or customer service environment, with at least 1 year in a supervisory or leadership role.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in call center software, CRM systems, and Microsoft Office applications.
• Ability to analyze data and generate performance reports.
• Strong organizational and time management skills.

Preferred Qualifications

• Certifications in customer service management or team leadership.
• Experience in high-volume call centers or specialized customer service projects.
• Familiarity with emerging technologies such as AI-driven customer support tools.

About the Company

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit www.qxo.com for more information.

At QXO, we’re redefining what it means to connect, collaborate, and build community at work. We believe a strong, inclusive culture isn’t a perk — it’s the foundation of our success. As we grow, we’re investing in the experiences that make QXO a great place to work for everyone.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Management, and Strategy/Planning

• Industries

  Wholesale Building Materials

Referrals increase your chances of interviewing at QXO by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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