Call Center Sales Associate

Guardian Storage; Pittsburgh (Allegheny County); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive medical coverage

Company-paid dental and vision

Company-paid disability and life/AD&D

Generous paid time off

401(k) with company match

Corporate discounts

Company-sponsored events and awards

Discretionary bonuses

Free storage space

Job summary

Guardian Storage in Pittsburgh, PA is seeking a Call Center Sales Associate to convert inquiries into reservations through exceptional customer service across phone, live chat and email. This role combines in-office work two days per week with remote support for a fast-paced environment.

You will join a team that values care, excellence, and teamwork, with opportunities for growth in leadership or operations. Training and ongoing coaching are provided to help you succeed.

Qualifications

• 2+ years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
• Excellent listening, verbal and written communication skills via phone and email
• Self-storage experience a plus but not required
• Comfort with using CRM systems and multitasking across digital tools
• Customer-first mindset with the ability to build rapport and overcome objections
• Must be able to work independently in a fast paced environment with shifting priorities in a small team call center
• Must be able to work afternoon or evening shifts, including weekends
• Must have reliable transportation and willing to work in office 2 days per week

Responsibilities

• Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
• Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
• Process customer payments
• Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction
• Provide industry-leading customer service on all interactions
• Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
• Perform other call center-related duties as assigned or required by the Call Center Manager

Skills

Customer service

Sales

Communication

Multitasking

Phone & Email support

Tools

CRM systems

Job description

Description

Hybrid Position - 2 Days in office/3 days work from home. For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We’re proud of the relationships we build—with our customers and with each other—and we're looking for new team members who share that same passion.

• We’re seeking individuals who are:
• Naturally curious and eager to learn
• Great at connecting with people from all walks of life
• Tech-savvy and open to new tools and processes
• Self-motivated with a strong work ethic
• Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork

At Guardian Storage, our team is the heart of our success. That’s why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.

What We Offer

• Competitive pay
• Comprehensive medical coverage
• Company-paid dental and vision insurance
• Company-paid short-term & long-term disability, life, and AD&D insurance
• Generous paid time off
• 401(k) plan with company match
• Corporate discounts
• Company-sponsored events and awards
• Discretionary bonuses
• Free storage space
• ...and more!

If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we’d love to hear from you!

Position Summary

As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.

Why Join Guardian Storage?

Make a Real Impact: You’ll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.

Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.

Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.

Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.

A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.

Requirements

Call Center Sales Associate Responsibilities include:

• Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
• Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
• Process customer payments
• Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction
• Provide industry-leading customer service on all interactions
• Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
• Perform other call center-related duties as assigned or required by the Call Center Manager

Call Center Sales Associate Qualifications Include

• 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
• Must have excellent listening, verbal and written communication skills via phone and email
• Self-storage experience a plus but not required
• Comfort with using CRM systems and multitasking across digital tools.
• A customer-first mindset with the ability to build rapport and overcome objections.
• Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
• Must be able to work afternoon or evening shifts, including weekends
• Must have reliable transportation and willing to work in office 2 days per week

Guardian Storage is an Equal Opportunity Employer