Call Center Representative Spanish Bilingual - Roadside Assistance

Freddie Mac; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in roadside assistance services is seeking a Customer Service representative to handle incoming calls. Responsibilities include providing empathy and solutions to members' roadside emergencies, ensuring safety, and relaying critical information for efficient dispatching. Candidates should possess prior customer service experience and be bilingual in English and Spanish.

Benefits

Comprehensive health coverage

401(K) savings plan with company match

Tuition assistance

Employee discounts

Qualifications

• Prior customer service experience; call center experience preferred.
• Ability to thrive in a high-volume call environment.
• High School diploma, GED, or equivalent.

Responsibilities

• Field incoming calls from members requiring emergency roadside assistance services.
• Ensure members' immediate safety while documenting details.
• Maintain a compassionate demeanor during high-intensity calls.

Skills

Customer service

Bilingual in English and Spanish

Verbal and written communication

Multi-tasking

Problem solving

Education

High School diploma, GED, or equivalent

Tools

Microsoft Teams

Outlook

Job description

Employer Industry: Roadside Assistance Services

Why consider this job opportunity:
- Starting salary of $19.85 per hour, with a weekend shift differential bringing it to $21.84 per hour
- Comprehensive health coverage, including medical, dental, and vision
- 401(K) savings plan with company match and pension options
- Tuition assistance and PTO for community volunteer programs
- Opportunities for growth and advancement within the organization
- Employee discounts on memberships, insurance, travel, entertainment, and more

What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance services
- Ensure members' immediate safety while documenting details of their distress accurately
- Maintain a compassionate demeanor during high-intensity calls
- Relay critical information to expedite the dispatching process
- Collaborate with teams to ensure smooth operations of Emergency Roadside Service

What is Required (Qualifications):
- Prior customer service experience; call center experience is preferred
- Bilingual in English and Spanish
- Excellent verbal and written communication skills
- Ability to thrive in a high-volume call environment
- High School diploma, GED, or equivalent

How to Stand Out (Preferred Qualifications):
- Advanced computer and multi-tasking skills, with the ability to talk and type simultaneously
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook

#RoadsideAssistance #CustomerService #BilingualJobs #CareerGrowth #RemoteWork

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