Call Center Representative - Remote | WFH at Get It - Marketing Parker, CO

Get It - Marketing; Parker (CO); Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Job summary

Itlearn360 is seeking a Customer Service Representative for a work-from-home position in Parker, CO. The ideal candidate will engage with customers to provide exceptional service and assist in enrolling families in swim lessons. This role offers competitive pay of $16.50 per hour along with comprehensive benefits for full-time employees.

Applicants should possess strong communication and problem-solving skills, have a reliable tech setup, and be available to work flexible hours including weekends. Growth opportunities and a supportive environment are also provided.

Qualifications

• Strong customer service and sales skills.
• Experience in a call center, sales, or customer service role is preferred.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Engage with customers via phone, email, chat, and text to assist with swim lesson enrollments.
• Provide personalized recommendations based on customer needs.
• Process enrollment changes and update customer records accurately.

Skills

Customer-focused mindset

Strong communication skills

Problem-solving skills

Adaptability

Reliability

Basic tech skills

Education

High school diploma or equivalent

Job description

Call Center Representative - Remote | WFH job at Get It - Marketing. Parker, CO. Customer Service Representative (Remote, Full-Time & Part-Time Available)

About the Role

Are you a friendly and solutions-oriented professional who enjoys helping others? We're looking for a Customer Service Representative to provide exceptional support to new and existing customers of our swim programs. In this role, you'll use your customer service and sales skills to assist families in enrolling in swim lessons, answer questions, and ensure a smooth experience for our customers. This is a work-from-home opportunity with flexible full-time and part-time schedules available.

What You'll Do

• Engage with prospective and existing customers via phone, email, chat, and text to answer questions and assist with swim lesson enrollments.
• Provide personalized recommendations based on customer needs, helping families find the right swim level and program.
• Process enrollment changes and update customer records accurately.
• Work closely with swim school locations and internal teams to resolve customer inquiries.
• Maintain a positive, customer-focused approach that enhances loyalty and satisfaction.
• Ensure the accuracy, security, and integrity of customer information.
• Meet performance expectations, including customer service, sales, quality, and attendance goals.

What We're Looking For

• Customer-focused mindset – you provide an outstanding experience with empathy, responsiveness, and curiosity.
• Strong communication skills – you're a great listener and can explain solutions clearly.
• Problem-solving skills – you enjoy thinking critically and finding solutions to customer needs.
• Adaptability – you're comfortable working in a fast-changing environment.
• Reliability – you can work independently, meet deadlines, and maintain attendance.
• Basic tech skills – comfortable using Microsoft Office and navigating multiple systems.

What You'll Need

• High school diploma or equivalent.
• A personal computer and headset.
• Internet speed of 50 Mbps or higher.

Preferred Qualifications

• 1–2 years of experience in a call center, sales, or customer service role.
• Bilingual in Spanish and English (a plus).

What We Offer

• Competitive pay – $16.50 per hour + performance-based incentives.
• Comprehensive benefits (for full-time employees) including 401(k), health, dental, and vision insurance, paid time off & holidays, paid training to set you up for success.
• Flexible scheduling with part-time and full-time options.
• Work from home with all the support you need.
• Growth opportunities within the company.

Work Schedule

Hours of operation: Monday–Friday (7 AM – 7 PM MST), Saturday (7:30 AM – 3 PM MST), Sunday (8 AM – 1 PM MST). Variable schedules available; regular weekend availability required.

Employment Type: Full-Time

Salary: $16.00 Per Hour