Call Center Representative - Oklahoma City, OK (On-Site)

Gainwell Technologies; Oklahoma City (OK); On-site; USD 35,360 - 40,700; Full time

Benefits offered by this job

401(k) employer match

Flexible vacation policy

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Call Center Representative for our Oklahoma City, OK office. The role involves assisting members with Medicaid applications and providing technical support through the online portal. Ideal candidates will have outstanding customer service skills and experience in a call center environment.

This full-time position requires on-site work from Monday to Friday (8 am-5 pm). Gainwell offers competitive salaries, a 401(k) employer match, and comprehensive benefits.

Qualifications

• Outstanding customer service with call center background.
• Ability to multitask and work with multiple computer applications.
• Experience working with client company products and services.

Responsibilities

• Assist members applying for Medicaid services through the member portal.
• Provide technical support to callers navigating the online application.
• Enter data to assist in determining eligibility.

Skills

Customer service skills

Multitasking

Technical support

Job description

Call Center Representative - Oklahoma City, OK (On-Site)

Date: Jul 1, 2026

Location: Oklahoma City, OK, US, 73105-5101

Summary

The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user/password resets.

Your role in our mission

• Enters data sent in by the members to assist in determining eligibility and assist members calling with questions regarding their qualifications. Hours are Mon-Fri (8 am-5 pm)
• Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution
• Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures

What we're looking for

• Outstanding customer service with call center background a plus
• Ability to multitask and work with multiple computer applications
• Good internet service is required for all positions
• Experience working with client company products and services

What you should expect in this role

• This is an on-site position (5 days/week) at out Oklahoma City, OK Office.

The pay range for this position is $35,360.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.