Call Center Representative - Healthcare - Remote Idaho

Gainwell Technologies; Idaho; Remote; USD 27,000 - 39,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to join their remote team in Idaho. In this role, you will leverage your customer service expertise to assist clients in navigating healthcare inquiries, ensuring their needs are met with professionalism and efficiency. This position offers the flexibility of remote work while providing a structured environment that emphasizes collaboration and problem-solving. As part of a company that values growth and innovation, you will have the opportunity to develop your career while making a meaningful impact in the healthcare sector. If you are passionate about helping others and ready to take on challenges, this role is perfect for you.

Benefits

Flexible Vacation Policy

401(k) Employer Match

Comprehensive Health Benefits

Educational Assistance

Qualifications

• 2+ years of customer service experience required.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Provide knowledgeable responses to client inquiries.
• Collaborate with team members to resolve client issues.

Skills

Customer Service Experience

Problem-Solving Skills

Written Communication

Oral Communication

Basic Help Desk Software Knowledge

Microsoft Office Applications

Tools

Help Desk Software

Microsoft Office

Job description

Call Center Representative - Healthcare - Remote Idaho

Date: Apr 23, 2025

Location: Any city, ID, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Healthcare - Remote Idaho at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
• Adhere to the client’s SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

What we're looking for

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

What you should expect in this role

• This is a 100% remote position.
• The 8-hour shifts will be scheduled between 7:00am - 7:00pm MST, Monday through Friday.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week).
• Most benefits start on first day of employment.

In order to effectively work as a teleworker with Gainwell, employees must have Broadband Internet connections, with a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.

Compensation and Benefits

The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.