Call Center Representative - Healthcare - Remote Idaho

Gainwell Technologies; Idaho; Remote; USD 27,000 - 39,000; Full time

Job summary

A forward-thinking company is seeking a Call Center Representative to join their remote team in Idaho. This role offers the chance to make a real impact in healthcare by assisting clients with their inquiries and ensuring their needs are met with professionalism. With a focus on problem-solving and effective communication, you'll collaborate with a dedicated team to enhance service delivery. Enjoy the flexibility of remote work while benefiting from a supportive environment that values your contributions and promotes career growth. If you're passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Flexible Vacation Policy

401(k) Employer Match

Health Benefits

Educational Assistance

Leadership Development

Technical Development Academies

Qualifications

• 2+ years of experience in customer service.
• Knowledge of help desk software and Microsoft Office applications.

Responsibilities

• Provide knowledgeable responses to client questions.
• Collaborate with team members to resolve inquiries.

Skills

Customer Service Experience

Problem-Solving Skills

Written Communication

Oral Communication

Help Desk Software Knowledge

Tools

Microsoft Office

Job description

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Call Center Representative - Healthcare - Remote Idaho

Date: Apr 23, 2025

Location: Any city, ID, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Healthcare - Remote Idaho at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• This is a 100% remote position.
• The 8-hour shifts will be scheduled between 7:00am - 7:00pm MST, Monday through Friday.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week)
• Most benefits start on first day of employment

In order to work effectively as a teleworker with Gainwell, employees should have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Greater speeds will provide better performance.

• To test your internet download and upload speed:
• Go to Google
• Search for Internet Speed Test or click here.

#LI-REMOTE

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The pay range for this position is $27,200 - $38,900 per year. The actual offer may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience. Gainwell offers a comprehensive benefits package including a flexible vacation policy, a 401(k) employer match, health benefits, and educational assistance. We also provide leadership and technical development academies to enhance your skills.

We believe in making healthcare better for everyone. Build your career with Gainwell, an industry leader committed to collaboration, innovation, and inclusion. Learn more about Gainwell at our company website and visit our Careers site for all available openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, providing consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.