Call Center Representative - Full Time Seasonal

Penzeys Spices; Goerke's Corners (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid breaks

Home cooked meals

Employee discount

Job summary

Penzeys Spices is seeking dynamic, sincere, and kind individuals to join our call center staff on a Full Time Seasonal basis. Start now and work through the end of January. We operate in Brookfield, WI, with hours Monday–Friday 8am–5pm, Saturdays 9am–3pm, Sundays 11am–4pm, and a requirement to work weekends and some evenings.

A valid driver’s license is required. Pay is $17.00 an hour. In this role you will build relationships with customers over the phone, provide support, and assist in

Qualifications

• Experience in call center or customer service is a plus.
• Strong verbal communication and empathy while handling calls.
• Comfort with basic computer systems and navigating multiple apps.

Responsibilities

• Place spice orders for customers via phone.
• Engage customers in friendly conversations to build relationships.
• Pick and pack customer orders.
• Explain current and upcoming promotions to customers.
• Resolve customer service concerns promptly and professionally.
• Access email and basic computer systems to support daily tasks.
• Support day-to-day operations at the warehouse.

Skills

Customer service

Phone support

Verbal communication

Basic computer skills

Email handling

Job description

Love people, cooking and making a difference?

Visit our About Us Page - and read how together we are making the world a better place. Help us grow the kindness and compassion of Cooks into an ongoing movement for positive change. Come be a part of creating a more equitable world.

We are looking for dynamic, sincere, and kind individuals to join our call center staff Full Time Seasonally! Start now, and work till the end of January!

We work closely with our customers building relationships over the phone, providing support, and assisting in the day-to-day operations of a call center at our warehouse.

Some of the day to day tasks include:

• Placing spice orders for our customers
• Having great conversations
• Picking and packing customer orders
• Effectively communicating current and upcoming promotions
• Resolving customer service concerns
• Basic computer navigation
• Accessing email
• and other duties and projects as needed.

Hours of operation are: Monday - Friday 8am - 5pm, Saturdays 9am - 3pm, and Sundays 11am - 4pm. The ability to work weekends and some evenings, as well as a valid driver's license are required.

Pay is $17.00an hour.

We are located at ourBrookfield office location,19300 Janacek Ct, Brookfield, WI 53045.

Full Time Benefits

• Paid Time off
• Paid breaks
• Penzeys complimentary home cooked meals, served to our employees twice weekly
• Employee Discount

And more!

At the very heart of cooking is the bedrock belief that when we give of ourselves and take time to care for others the world becomes a better place. This is the job.