Call Center Representative - Distribution Center

VSSI Staffing Services, LLC; Texas (TX); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

On-the-job training

Team-oriented work environment

Stable hours

Job summary

VSSI Staffing Services, LLC is looking for a Customer Service Representative in Arlington, TX. This full-time, on-site role supports daily operations within a fast-paced distribution center by interacting with customers and coordinating deliveries.

The ideal candidate should be dependable and customer-focused, with strong communication skills. Comprehensive training will be provided, and a consistent schedule is available, allowing for skill development in distribution and operations.

Qualifications

• Preferably has customer service or call-center experience.
• Strong communication skills are essential.
• Ability to use computers for email and data entry.

Responsibilities

• Answer incoming calls and provide professional customer service.
• Research order status and delivery information.
• Document call notes and service issues accurately.

Skills

Customer service experience

Strong verbal communication

Strong written communication

Multitasking ability

Tools

Microsoft Office

Job description

Location: Arlington, TX

Pay: $17.00 per hour

Employment Type: Full-Time | On-Site

Position Overview

We are seeking a dependable and customer‑focused Customer Service Representative to support daily call‑center and administrative operations within a fast‑paced distribution center. This role serves as a primary point of contact for customer inquiries and delivery coordination, working closely with internal warehouse and transportation teams.

This is an on‑site, entry‑level to early‑career role. Training on internal systems is provided.

Available Work Schedules

• 7:00 AM – 3:30 PM, Tuesday – Saturday.
• 8:00 AM – 4:30 PM, Tuesday – Saturday.
• 9:00 AM – 5:30 PM, Tuesday – Saturday.

Key Responsibilities

• Answer incoming calls and provide professional customer service.
• Respond to customer inquiries via phone and email.
• Research order status and delivery information using internal systems.
• Confirm delivery windows and communicate expectations clearly.
• Document call notes, updates, and service issues accurately.
• Complete daily paperwork and basic data entry.
• Assist with routine reports and information tracking as assigned.
• Communicate effectively with warehouse, dispatch, and leadership teams.
• Participate in cross‑training and team knowledge sharing.
• Maintain a clean, organized, and safety‑compliant work area.
• Perform additional routine duties as needed.

Qualifications

Required

• Customer service or call‑center experience preferred.
• Strong verbal and written communication skills.
• Comfortable using computers for email, data entry, and system navigation.
• Ability to multitask in a fast‑paced environment.
• Reliable attendance, punctuality, and strong work ethic.

Preferred (Not Required)

• Experience in logistics, warehouse, or distribution environments.
• Familiarity with Microsoft Office (Outlook, Excel, Word).

Training on all internal systems will be provided.

Why Join Us

• Full‑time, stable hours.
• Consistent schedule options.
• Team‑oriented work environment.
• On‑the‑job training provided.
• Opportunity to gain experience in distribution and operations.