Call Center Representative - Corporate Call Center

Providence Health Plan Group; California; On-site; USD 34,000 - 47,000; Full time

Job summary

Providence Facey Medical Foundation is seeking a Call Center Representative to support the Call Center and internal teams by scheduling appointments and answering patient questions. You will handle inquiries through a centralized call center and perform data entry in our systems while working as part of a team.

In this role, you will join a mission-driven organization with competitive benefits and opportunities to grow in patient-centered care.

Qualifications

• Two (2) years customer service experience.

Responsibilities

• Schedule appointments and field patient questions.
• Perform data entry in computer systems.
• Work as part of the Call Center team and coordinate with internal departments.

Skills

Customer service

Job description

Description

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This position is responsible for customer inquiries through a centralized call center, data entry in computer system, utilizing resources to remain current and working as a team.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Facey Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Two (2) years customer service experience.

Preferred Qualifications:

• One (1) year medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 467901
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 7011 PT CALL CTR PFMF CORP
Address: CA Mission Hills 15451 San Fernando Mission Blv
Work Location: Facey Medical Foundation Admin Office-Mission Hills
Workplace Type: On-site
Pay Range: $25.00 - $34.41
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.