Call Center Representative - Corporate Call Center

Providence; Los Angeles (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Providence is seeking a Call Center Rep in the Los Angeles area to support the Call Center team and internal departments. You will schedule patient appointments, answer questions, and enter data into the system while staying current with resources and working collaboratively.

The role emphasizes customer service experience and may involve Epic systems and medical terminology. This on-site position offers good benefits and a team-focused environment.

Qualifications

• Two (2) years customer service experience.

Responsibilities

• Schedule appointments for patients.
• Field patient questions and provide information.
• Perform data entry in computer system.
• Collaborate with Call Center team and internal departments.

Skills

Customer service

Two years experience

Tools

Epic

Medical terminology

Job description

Description

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This position is responsible for customer inquiries through a centralized call center, data entry in computer system, utilizing resources to remain current and working as a team.

Required Qualifications

• Two (2) years customer service experience.

Preferred Qualifications

• One (1) year medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Pay Range: $25.00 - $34.41

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.