Call Center Representative-Bilingual(Spanish)

SENTA ENT and Allergy Physicians; Sandy Springs (GA); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading Management Services Organization as a Call Center Representative-Bilingual(Spanish) in Sandy Springs. This role offers an opportunity to make a difference in patients' lives while delivering exceptional customer service, with responsibilities focused on patient interactions, scheduling, and communication. Ideal candidates will possess strong organizational skills and prior experience in call center or customer service positions.

Benefits

Comprehensive Health Benefits (Medical, Dental, and Vision)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

Retirement 401(k) Plan and Safe Harbor Match

Qualifications

• High school diploma or equivalent required.
• Previous call center experience preferred.
• Bilingual skills (English/Spanish) are a plus.

Responsibilities

• Answer inbound calls and schedule patient appointments.
• Handle administrative tasks like verifying patient information.
• Communicate effectively with patients and staff.

Skills

Communication

Customer Service

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Certification in customer service

Tools

Electronic Medical Records (EMR) Systems

Job description

Call Center Representative-Bilingual(Spanish)

Join to apply for the Call Center Representative-Bilingual(Spanish) role at SENTA ENT and Allergy Physicians

Call Center Representative-Bilingual(Spanish)

2 days ago Be among the first 25 applicants

Join to apply for the Call Center Representative-Bilingual(Spanish) role at SENTA ENT and Allergy Physicians

Brief Description

Brief Description

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The Call Center Representative will serve as the first point of contact for patients and play a crucial role in delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

Patient Interaction:

• Answer inbound calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Provide information about services, procedures, and treatments offered.
• Address patient inquiries and concerns with empathy and professionalism.
  
  
  

Administrative Duties:

• Verify and update patient information in the electronic medical records (EMR) system.
• Assist with insurance verification and authorization processes.
• Document and escalate patient complaints or issues to the appropriate department.
• Coordinate with clinical staff to ensure seamless patient flow and care.
  
  
  

Communication:

• Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys.
• Communicate effectively with patients, caregivers, and medical staff.
• Relay messages accurately and promptly to the appropriate personnel.
  
  
  

What We Offer:

• Work Location: Remote
• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement 401(k) Plan and Safe Harbor Match
  
  
  

Requirements

Qualifications:

Education:

• High school diploma or equivalent required
• Additional certification or training in customer service or medical office administration is a plus
  
  
  

Experience:

• Previous experience in a call center, customer service, or medical office setting is preferred
• Familiarity with ENT and Allergy medical terminology is advantageous
  
  
  

Skills:

• Excellent verbal and written communication skills
• Proficiency in using computer systems and software, including EMR systems (eClinical Works experience preferred)
• Strong organizational skills and the ability to multitask
• Ability to work independently and as part of a team
• Bilingual skills (English/Spanish) are a plus
  
  
  

__________________________________________________________________________________________________________________________________________________________________________________

Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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