Member Service Specialist I - Ridge Ave

Police & Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Job summary

Police & Fire Federal Credit Union is seeking a Member Service Specialist I for a Ridge Ave location in Philadelphia. The role focuses on delivering superior member service, processing applications, and driving growth through Total Member Connect (TMC) while maintaining integrity and efficiency.

The position requires strong communication, organizational skills, and comfort with technology. Benefits include medical/dental/vision and 401K, with growth opportunities in a supportive team environment.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience preferred.
• Strong verbal and written communication skills.
• Solid problem-solving and organizational abilities.
• Proficient with computers and various software systems.

Responsibilities

• Provide superior member service in-branch and through TMC processes.
• Handle membership and loan applications and resolve account issues.
• Cross-sell Credit Union products through meaningful conversations.
• Protect member information and ensure branch security.
• Maintain professional appearance and supportive branch operations.

Skills

Customer service

Verbal & written communication

Problem-solving

Organizational skills

Technology adoption

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Specialist I - Ridge Ave

Ridge Ave Entry Level Mbr Sev Philadelphia, PA, US

2 days ago Requisition ID: 2222

Salary: $20.00 Annually

EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU

401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year

Great benefits, paid time off, and more! Become a part of the team today!

Starting at $20.00 per hour

Are you looking for a career with professional growth opportunities?

Do you have a passion for helping others?

Do you enjoy setting goals and reaching them?

If you answered YES to any of the above questions, we are looking for you!

Principal Mission

Member Service Specialist I (MSS I) is the entry level branch role. Responsible for providing superior member service in branch and ensuring new and existing member relationships are developed by using product knowledge in conjunction with execution of our Total Member Connect (TMC) process to support the Credit Union’s growth goals. Support PFFCU growth goals by engaging with members using Total Member Connect (TMC) and product knowledge to uncover products and services to benefit the financial well-being of our members and while maintaining a high level of integrity and operational efficiency.

All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.

Major Responsibilities

• Adheres to PFFCU Commitment to our Members and leads by example at all times.
• Deliver superior member service by treating members with respect consistently providing friendly and professional service.
• Responsible for all aspects of the branch, including but not limited to completing membership applications, loan applications, resolving account issues and performing cash-related responsibilities on the window, desk or ITM.
• Ensures member information is secured and protected.
• Cross sell Credit Union products through meaningful conversations to uncover member needs for products and services using the 5 Step TMC process.
• Effectively uses resources to handle member inquiries and concerns efficiently and to completion.
• Demonstrates flexibility to help ensure the branch properly staffed.
• Works to make a good first impression on members that reflects well on PFFCU.
• Assists in activities based on needs of the branch at the ITMs, Service Window, or Sales Desk.

Additional Responsibilities

• Focus on quality, producing work that is thorough and completed with minimal errors.
• Assists management with Dual Control processes as needed.
• Reach successful or better production as defined in the Retail Performance Standards having quality conversations with members to deepen relationships using the TMC process.
• Maintains a neat and organized workspace.
• Presents a professional image in dress, demeanor and speaking voice in all interactions with members, co-workers and supervisors.

Qualifications:

• High School Diploma/GED
• Preferred 1 year of Customer Service with Sales/Production goals.
• Strong verbal and written communication skills
• Solid problem-solving skills
• Exceptional Member Service skills
• Strong organizational skills
• Ability to remain professional and composed under pressure
• Embraces technology
• Proficient with Computers and working in Various Software systems simultaneously, including but not limited to Word, Excel, Outlook, Jack Henry Symitar/Episys, Meridian Link, etc.

Physical Requirements:

• Prolonged periods of standing and walking (4+ hours) while working on a computer assisting members at ITMs or Window.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;