Call Center Representative / Backup Receptionist

Industry Analysts, Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Industry Analysts, Inc. is seeking a Call Center Representative / Backup Receptionist in San Antonio, Texas. The role is the first line of customer service, handling inbound calls and routing them to the correct destinations while taking action on requests.

It also serves as the primary backup for the receptionist, supporting front-desk operations and customer interactions. The successful candidate will demonstrate strong communication skills and a commitment to customer satisfaction, ensuring

Responsibilities

• Take in all calls and route them to the appropriate destination or take action on requests.
• Handle customer inquiries and/or complaints with a focus on customer service.
• Provide backup reception duties as needed.

Job description

Call Center Representative / Backup Receptionist

The Call Center Representative (CCR) / Backup Receptionist is the first line of customer service. The successful candidate will be able to effectively take in all calls and route them through to their appropriate destination and/or taking action on these requests. While the majority of the calls received are customers desiring service on their print systems, other requested tasks are supply requests, equipment movement requests, DCA requests and customers wishing to speak to specific individuals as well as receiving customer inquiries and/or complaints. Working with our core values, the CCR will provide outstanding customer service support in keeping customer satisfaction at the core of every interaction.

This position also serves as the primary backup for the receptionist.