Call Center Representative (Appointment Setter)

LendingTree; United States; Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

$500 sign-on bonus

Access to additional compensation and benefits

Performance incentives

Job summary

QuoteWizard by LendingTree is looking for an Insurance Call Center Representative. This remote position involves making outbound calls and handling incoming calls from customers seeking insurance quotes.

Ideal candidates should have strong listening skills and enjoy a fast-paced environment. The role offers a base pay of $17 per hour plus significant commission potential, bonuses for attendance, and other organizational benefits.

Qualifications

• 2-3 years of Call Center experience (Customer Service and/or Sales).
• Experience in outbound telemarketing preferred.
• Must have excellent attendance.

Responsibilities

• Make outbound calls and take inbound calls from customers applying for insurance quotes.
• Handle a large number of calls while maintaining enthusiasm and professionalism.
• Follow scripts, processes, and systems pertinent to workflow.

Skills

Strong listening skills

Professional telephone demeanor

Detail-oriented

Ability to meet and exceed goals

Education

High School Diploma

Job description

Remote

THE POSITION

Insurance Call Center Representative

QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program. Our service centers around making outbound calls as well as taking inbound calls from customers who have recently applied online to receive free insurance quotes. After asking a series of qualifying questions, we match and connect callers with an Insurance Company that will attempt to provide them with an insurance policy best suited for their needs. Ideal candidates must be able to handle a large number of calls while maintaining enthusiasm and professionalism, are able to work in a scripted environment, and truly enjoy achieving targets and consistently setting their sights on raising the bar.

To be a great fit for the job, you:

• Are extremely comfortable with and motivated to meet and exceed goals and metrics.
• Possess strong listening skills, a professional telephone demeanor and the ability to skillfully assist callers in a fast-paced call center environment.
• Driven to be thorough in your performance related to the scripts, processes, and systems pertinent to overall workflow and quality expectations.
• Receptive to and quick to implement constructive feedback and possess strong desire to continuously improve.

PREFFERED EXPERIENCE & SKILLS

• High School Diploma required
• Possess 2-3 years of Call Center (either Customer Service and/or Sales) experience
• Prior experience in outbound telemarketing preferred
• Prior experience with an aggressive, commission based, compensation structure is preferred
• Must be detail oriented
• Must possess good work ethics and integrity
• Must have excellent attendance
• Must be able to work a flexible schedule
• Must be technically savvy and able to launch their QuoteWizard career from an at home work environment as this role is 100% remote for the forseeable future. Selected candidates will conduct training on their OWN audio/video capable laptop/desktop. Mobile devices, tablets, etc. are not acceptable for training. Once you graduate from our weeklong virtual Training, you will be issued QuoteWizard Equipment via mail.

COMPENSATION

• $17.00/hourly with an uncapped monthly commission potential (Typical commission payouts average between $500 & $3000 monthly). Commission Eligibility begins after 30 days on the team.
• $500 sign-on bonus at 30 days of hire
• $100 monthly attendance bonus after 60 days of hire
• Access to additional compensation, organizational benefits & performance incentives
• Additional benefits upon conversion to a LendingTree employee: stock options, 401K, paid time off, cash bonuses, tuition reimbursement, work/life balance support initiatives.