Call Center Representative (Appointment Setter)

LendingTree; Seattle (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Remote work option

Job summary

LendingTree, via QuoteWizard, seeks an Insurance Call Center Representative to handle outbound and inbound calls from customers who applied online for free insurance quotes. You will ask qualifying questions and match callers with an Insurance Company to secure suitable policies.

You must thrive in a high-volume, scripted setting, aiming to meet targets with enthusiasm, integrity, and a strong work ethic, while contributing to a collaborative team environment.

Qualifications

• High School Diploma required.
• 2–3 years of Call Center experience.
• Outbound telemarketing experience preferred.
• Experience with commission-based compensation preferred.
• Detail oriented with strong integrity.
• Excellent attendance and a flexible schedule.
• Must be able to work a remote at-home setup and training will be conducted on your own equipment.

Responsibilities

• Handle a high volume of outbound and inbound calls in a scripted environment.
• Qualify inquiries and connect callers with insurance providers.
• Meet targets and maintain enthusiasm and professionalism.
• Maintain accurate call notes and follow processes.

Skills

Call Center experience

Outbound telemarketing

Commission-based pay experience

Detail oriented

Excellent attendance

Flexible schedule

Remote work capable

Education

High School Diploma

Job description

Insurance Call Center Representative

QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program. Our service centers around making outbound calls as well as taking inbound calls from customers who have recently applied online to receive free insurance quotes. After asking a series of qualifying questions, we match and connect callers with an Insurance Company that will attempt to provide them with an insurance policy best suited for their needs. Ideal candidates must be able to handle a large number of calls while maintaining enthusiasm and professionalism, are able to work in a scripted environment, and truly enjoy achieving targets and consistently setting their sights on raising the bar.

THE POSITION

QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program. Our service centers around making outbound calls as well as taking inbound calls from customers who have recently applied online to receive free insurance quotes. After asking a series of qualifying questions, we match and connect callers with an Insurance Company that will attempt to provide them with an insurance policy best suited for their needs. Ideal candidates must be able to handle a large number of calls while maintaining enthusiasm and professionalism, are able to work in a scripted environment, and truly enjoy achieving targets and consistently setting their sights on raising the bar.

To be a great fit for the job, you:

• Are extremely comfortable with and motivated to meet and exceed goals and metrics.


• Possess strong listening skills, a professional telephone demeanor and the ability to skillfully assist callers in a fast-paced call center environment.


• Driven to be thorough in your performance related to the scripts, processes, and systems pertinent to overall workflow and quality expectations.


• Receptive to and quick to implement constructive feedback and possess strong desire to continuously improve.

PREFFERED EXPERIENCE & SKILLS

• High School Diploma required


• Possess 2-3 years of Call Center (either Customer Service and/or Sales) experience


• Prior experience in outbound telemarketing preferred


• Prior experience with an aggressive, commission based, compensation structure is preferred


• Must be detail oriented


• Must possess good work ethics and integrity


• Must have excellent attendance


• Must be able to work a flexible schedule


• Must be technically savvy and able to launch their QuoteWizard career from an at home work environment as this role is 100% remote for the forseeable future. Selected candidates will conduct training on their OWN audio/video capable laptop/desktop. Mobile devices, tablets, etc. are not acceptable for training. Once you graduate from our weeklong virtual Training, you will be issued QuoteWizard Equipment via mail.

COMPENSATION

• $17.00/hourly with an uncapped monthly commission potential (Typical commission payouts average between $500 & $3000 monthly). Commission Eligibility begins after 30 days on the team.


• $500 sign-on bonus at 30 days of hire


• $100 monthly attendance bonus after 60 days of hire


• Access to additional compensation, organizational benefits & performance incentives


• Additional benefits upon conversion to a LendingTree employee: stock options, 401K, paid time off, cash bonuses, tuition reimbursement, work/life balance support initiatives.

ABOUT LENDINGTREE

LendingTree is the nation's leading online lending marketplace. We connect consumers with multiple lenders so they can easily compare options and find the right fit — from mortgages and personal loans to credit, savings, and insurance products.

Our founder, Doug Lebda, started LendingTree in 1996 after his own frustrating house-hunting experience. What began as a simple idea to make loan shopping easier has grown into a platform that empowers millions of people to make smarter financial decisions every day.

About QuoteWizard

QuoteWizard, a division of LendingTree, helps consumers and insurance agents connect through a seamless online marketplace. More than 40 million people have used QuoteWizard to compare quotes and save on insurance. By combining technology, transparency, and expertise. QuoteWizard makes shopping for insurance simple and accessible — empowering people to make confident choices about their coverage. When you think of insurance, think QuoteWizard.

What else you should know:

• We're a publicly traded company (NASDAQ: TREE).


• We've welcomed several other companies into the LendingTree family to expand our reach and capabilities.


• We've built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.


• We're also committed to giving back — through philanthropic programs, volunteer opportunities, and partnerships that strengthen the communities where we live and work.

OUR CULTURE

We're a collaborative, entrepreneurial team that values curiosity, creativity, and getting things done together. Our teammates are some of the brightest, most driven people you'll meet — and we celebrate innovation, inclusion, and ownership. At LendingTree, you'll find an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another — with the flexibility and trust that help you thrive both personally and professionally.

We're proud to offer generous benefits, wellness programs, and time-off policies designed to help you recharge, stay healthy, and bring your best self to work every day. And yes — we still have fun doing it (our \"GSD - Get Stuff Done\" award is a fan favorite!)

Come grow with us, make an impact, and be part of a company that truly cares about its people and its community.

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.