Call Center Representative (131-70)

La Clinica de Familia Inc; Las Cruces (NM); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance - PPO

Dental Insurance

Vision Insurance

401(K) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplement Life Insurance

Paid Time Off (PTO)

Holidays (9)

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

Job summary

La Clinica de Familia is seeking a non-exempt representative to professionally respond to clinical, administrative, and access inquiries. You will manage a high-volume call flow, schedule appointments, and process refills and referrals while upholding our core values of Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

The role requires a high school diploma or equivalent with medical office experience; bilingual English/Spanish is preferred, and a valid driver’s license and

Qualifications

• High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.

Responsibilities

• Respond to clinical, administrative or access inquiries in a professional manner.
• Schedule appointments in a timely manner and manage call volume related to patient care needs.
• Answer calls, request refills and referrals, always upholding La Clinica de Familia's core values.

Skills

Communication

PC skills

Typing

Customer service

Organization

Multitasking

Call center

Telephone etiquette

Listening skills

Problem solving

Attendance history

Education

High school diploma

Tools

Office software

Job description

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-exempt

$15.35

Job Summary:

Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Motel

Core Competencies:

• Excellent communication skills both verbal and written.
• Excellent PC skills. Strong typing and Internet navigation skills required.
• Strong Communication and customer service skills.
• Organization and coordinating skills the ability to multi-task and handle multiple priorities
• and changes with professionalism.
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of
• grammar.
• Strong listening skills.
• Strong problem solving skills and has the ability to multi-task.
• Consistent in attendance and stable work history
• Proven ability to provide customer service
• Detail oriented
• Previous customer service or call center experience is preferred.

Job Requirements:

• High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
• Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
• Bilingual English/Spanish preferred

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

131-70-730-01

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