Call Center Representative (09-03)

La Clinica De Familia

Sunland Park (NM)

On-site

USD 17,000 - 25,000

Part time

11 days ago

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Benefits offered by this job

Health Insurance - PPO

Dental Insurance

Vision Insurance

401(K) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplement Life Insurance

Paid Time Off (PTO)

Holidays (9)

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

Job summary

La Clinica de Familia (LCDF) is seeking a part-time representative to respond to patient inquiries and manage scheduling in a busy clinic environment. The role emphasizes professional communication and adherence to LCDF policies and core values.

Responsibilities include answering calls, processing refills and referrals, and supporting patient care needs with accurate data entry and timely follow-up. Bilingual English/Spanish is preferred to assist a diverse community in Sunland Park, NM.

Qualifications

High school diploma or equivalent with clerical exposure.
Experience in medical office scheduling or high public contact is preferred.
Bilingual English/Spanish preferred.

Responsibilities

Respond to clinical, administrative, or access inquiries.
Schedule appointments, process refills and referrals.
Maintain alignment with LCDF core values of Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Skills

Excellent communication

Strong typing

Organization skills

Multi-tasking

Detail oriented

Customer service

Education

High school diploma

High school diploma or equivalent

Tools

Microsoft Office

Job description

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-exempt

$15.35

Job Summary

Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Sunland Park

Core Competencies

Excellent communication skills both verbal and written.
Excellent PC skills. Strong typing and Internet navigation skills required.
Strong Communication and customer service skills.
Organization and coordinating skills the ability to multi-task and handle multiple priorities
and changes with professionalism.
Ability to work in a high volume, high pressure, deadline-oriented environment
Ability to work independently and as a contributing team member
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of
grammar.
Strong listening skills.
Strong problem solving skills and has the ability to multi-task.
Consistent in attendance and stable work history
Proven ability to provide customer service
Detail oriented
Previous customer service or call center experience is preferred.

Job Requirements

High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
Bilingual English/Spanish preferred

Benefits