Commercial Enterprise Training Manager

The Silver Lining; West Bend (WI); On-site; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend is seeking an experienced Training Leader to guide our corporate training team and advance a culture of lifelong learning.

You will design, mentor, and manage content for insurance training, partner with leaders, and drive enterprise-wide programs across multiple sites in Wisconsin.

This role blends instructional design, people leadership, and strategic development to empower associates and support business growth.

Qualifications

• Bachelor’s degree in Business, Insurance, or related field.
• Associate in General Insurance designation(s).

Responsibilities

• Lead the training team to foster lifelong learning and associate development.
• Manage trainers and teams with mentorship and guidance.
• Oversee performance management and career development.
• Develop and deliver training content for insurance coverage and learning pillars.
• Apply adult learning principles to instructional design and delivery.
• Evaluate and improve accessibility, agility, and impact of trainings.
• Design training programs for new and experienced associates.
• Develop training plans for new product and service rollouts.
• Analyze training effectiveness for continuous improvement.
• Collaborate with leadership to identify learning needs and create solutions.
• Partner with cross-functional teams to build enterprise-wide training opportunities.

Skills

Insurance knowledge

Training

Supervisory experience

Leadership

Analytical skills

Communication skills

Problem solving

Collaboration

Education

Bachelor's degree in Business, Insurance, or related field

Associate in General Insurance designation(s)

Job description

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The internal deadline to apply is 08/21/26. External applications will be accepted on a rolling basis while the position remains open.

Work Location

Hybrid

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison, or Appleton, WI.

Responsibilities & Qualifications

Key Responsibilities

• Lead the training team in fostering a culture of lifelong learning and supporting a positive associate learning experience.
• Manage a team of trainers and other teams as assigned by providing mentorship, guidance, and support in their professional development.
• Oversee the performance management, career development, and training of team members.
• Manage the research, development, and delivery of training content for insurance coverage and content under the learning pillars.
• Apply adult learning principles to the instructional design and training delivery of courses offered.
• Evaluate and implement approaches to make learning experiences more accessible, agile, and impactful for learners.
• Design and manage training programs for both new and experienced associates, with a focus on enhancing knowledge and key technical skills.
• Develop training plans for new product and service roll outs.
• Analyze training effectiveness for continuous improvement.
• Work closely with leadership and other key stakeholders to identify learning needs and develop customized training solutions.
• Collaborate with cross-functional teams to build relationships and develop enterprise-wide training opportunities.

Preferred Skills & Experience

• 8 years of experience in insurance or training
• 3 years of supervisory experience
• Leadership skills, with the ability to coach, mentor and develop others
• Analytical and communication skills
• Problem solving skills
• Ability to build collaborative relationships

Education

• Bachelor’s degree in Business, Insurance, or related field
• Associate in General Insurance designation(s)

Salary Statement

The salary range for this position is $109,432-$136,790.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.