Call Center Representative

Wilmingtoneye; Wilmington (NC); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Wilmingtoneye in Wilmington, NC seeks a Call Center Representative to answer calls, direct inquiries, and schedule patient appointments. You will collect information from patients and enter it into the computer, and you may reschedule or cancel as needed.

You will handle data entry tasks, maintain patient confidentiality, and work as part of the Patient Services team to ensure smooth operations and excellent patient care.

Qualifications

• Excellent customer service and communication skills.
• Strong data-entry abilities with accuracy.
• Ability to work as part of a team.
• Comfort with scheduling and using NextGen software.
• Maintain patient confidentiality at all times.

Responsibilities

• Data Entry and Chart Administration
• Schedule, reschedule, and cancel appointments as necessary.
• Track patient information and update the computer system.
• Answer telephone calls promptly and direct to appropriate personnel.
• Identify emergency calls and route to triage.
• Create patient communications for staff and physicians.
• Follow up with patients as needed.
• Upload documents into Nextgen.

Skills

Customer service

Data entry

Teamwork

Multitasking

Organization

Empathy

Attention to detail

Education

High school diploma or equivalent

Nextgen experience preferred

Job description

Job Details

Job Location: Wilmington Eye - Wilmington, NC 28403

Job Category: Admin - Clerical

Position: Call Center Representative

Department: Patient Services

Reports To: Patient Services Manager

Qualifications

Job Summary: Answer telephone in an enthusiastic, courteous and professional manner. Direct calls to appropriate personnel. When scheduling appointments, collect all pertinent information from patient and enter in computer. Reschedule and cancel appointments as necessary.

Education and Experience

• High school diploma or equivalent.
• Experience in customer service helpful.
• Nextgen experience preferred.

Essential Skills and Abilities

• Excellent customer service and communication skills.
• Strong and experienced background in data entry.
• Ability to work as a team member.
• Manage multiple tasks simultaneously.
• Highly motivated and organized.
• Empathetic with patients’ needs and concerns.
• Excel under pressure.
• Attention to detail.
• Treat patients with respect.
• Maintain patient confidentially at all times.

Responsibilities

• Data Entry and Chart Administration
• Schedule, reschedule, and cancel appointments as necessary.
• Track all relevant patient information and make necessary notations and changes in computer system.
• Telephone and Greeting
• Answer telephone calls promptly. Address the patient’s concern in calling. Direct all calls to appropriate personnel.
• Identify emergency calls and route to triage.
• Create patient communications for staff members and physicians as necessary.
• Consistent Patient Follow‑up
• Upload documents into Nextgen