Call Center Representative

Ryder System, Inc.; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Call Center Representative I to handle inbound calls from national accounts and Ryder Shops. You will schedule breakdown and preventive maintenance services, provide vehicle status updates, and answer questions with a strong focus on customer satisfaction.

Flexibility to work all shifts, including weekends and holidays, is required. Remote training is provided, and prior call center experience is preferred.

Qualifications

• Minimum of 3 years in Customer Service with issue resolution
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and handle calls/QA reviews

Responsibilities

• Handle inbound calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers
• Schedule service for truck and trailer breakdowns and PMs
• Provide updates on vehicle status and billing questions; ensure CSI targets are met
• Coordinate with technicians, rental counter, dispatch, and customers to identify repair needs
• Maintain professional relationships across the organization and participate in QA reviews

Skills

Customer service

Communication

Multi-tasking

Time management

Education

High school diploma/GED

Job description

## Call Center RepresentativeApply: USA - Alpharetta GA 30005: USA - Orlando FL 32801: USA - Columbia SC 29172: USA - Nashville TN 37207: USA - Roswell GA: Full time: Posted Today: R187676*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:**Summary** The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience. **Schedule: Must be flexible to work all shifts, weekends and holidays** **Salary: $18.00/hr, - additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift** **Remote Position - Remote Training - Start date: November 23, 2026 or November 30, 2026** **Prefer those with prior call center experience** **Essential Functions*** CUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores* WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers* ADMINISTRATIVE: Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc... All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews**Additional Responsibilities*** Performs other duties as assigned* Contribute to making the call center a great place to work* Display a courteous and positive attitude daily* The call center is a 24/7 operation, must have the ability to work all shifts, weekend and holidays**Skills and Abilities*** Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown* Strong verbal and written communication skills* Capable of multi-tasking, highly organized, with excellent time management skills* Flexibility to operate and self-driven to excel in a fast-paced environment* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)* Ability to work independently and as a member of a team* Detail oriented with excellent follow-up practices* Apply effective phone skills* Ability to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.**Qualifications*** H.S. diploma/GED required* Three (3) years or more in Customer Service with issues resolution required**Travel** None **DOT Regulated** No **#LI-post #INDexempt #FB**#LI-JJ**Job Category**Customer Service**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.**Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:HourlyMinimum Pay Range:$18.00Maximum Pay Range:$18.00Benefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.