Call Center Representative

Sound Credit Union; Tacoma (WA); On-site; USD 29,618 - 33,062; Full time

Benefits offered by this job

100% employer paid medical, dental, and vision premiums

401k match up to 4%

Three weeks Paid Time Off (PTO)

Tuition Assistance Program up to $5000/year

Up to $50/month gym reimbursement

Job summary

Sound Credit Union in Tacoma is seeking a Call Center Representative who will assist members with financial transactions and inquiries. The position offers a salary range of $21.50 - $26.50, depending on experience, along with benefits such as 100% employer-paid medical, dental, vision premiums, a 401k match, and up to $5000/year in tuition assistance. Candidates should have at least one year of customer service experience, preferably in a call center environment. A high school diploma is required.

Qualifications

• One year experience in customer service required, preferably in a Call Center environment.
• Must be bondable.

Responsibilities

• Assist members over the phone with financial transactions and inquiries.
• Provide information on account status, balances, and loan details.

Skills

Customer service experience

Problem-solving

Building relationships

Education

High School Diploma or equivalent

Job description

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.

Your Compensation

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $21.50 - $24.00 depending on previous experience and education. The full salary range is $21.50 - $26.50.

Why Work with Us

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued.

Your Benefits

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums.
• 401k match dollar for dollar up to 4% – plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
• 10 employer paid Federal Holidays every year.
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

What You'll Do

As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements

• One year experience in customer service required, preferably in a Call Center environment.
• High School Diploma or equivalent required.

Additional Requirements

• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization not available.

Our Hours

To best serve our members, this position requires a schedule of Monday - Friday with shifts between 8:00AM - 6:00PM and rotating Saturdays 9:00AM - 1:00PM, affording a day off during the week. In this role, you will work out of our Tacoma call center. You may have the ability to combine hybrid in‑person and remote work once fully trained.

About Sound Credit Union

Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.

Equal Opportunity Employer (EEO)

Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.