Teller Floater

Sound Credit Union; Auburn (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

100% employer paid medical, dental, vision, and disability premiums

401k match dollar for dollar up to 4% plus discretionary profit share

Three weeks Paid Time Off (PTO)

Employer paid Work/Life Balance time

Gym/lifestyle reimbursement

Tuition Assistance Program

Job summary

Sound Credit Union in Auburn, Washington is seeking a Teller Floater / Retail Support Member Service Representative. You will assist members with financial transactions, respond to inquiries, and build relationships. This role comes with a unique Branch Progression Model for career growth and a competitive pay structure.

The position offers numerous benefits, including employer-paid health premiums and a 401k match. Join a diverse workplace that values inclusivity and professional development.

Qualifications

• One year experience in a customer service position required.
• Cash handling and retail sales experience is preferred.
• Ability to flexibly travel between branches.

Responsibilities

• Assist members with financial transactions.
• Respond to inquiries and provide account information.
• Build relationships and deliver exceptional member service.

Skills

Customer Service

Cash Handling

Retail Sales

Interpersonal Communication

Education

High School Diploma or equivalent

Job description

Sound Credit Union is currently seeking a Teller Floater / Retail Support Member Service Representative to support the branches in the King South Region. If you have a passion for helping others, possess a sense of curiosity, enjoy problem‑solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Branch Progression Model that is designed to provide you with advancement in your role and an increase in your salary through on‑the‑job training and structured compensation increases.

Your Compensation

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target hiring range for this position is $20.00 - $22.50 depending on previous experience and education. The full salary range is $20.00 - $25.00. As a branch employee, you will also be eligible for a wide range of incentives tied to certain products and services, paid out quarterly. This plan rewards team members for exceeding production goals set by Credit Union Leadership. When a branch meets its quarterly goals and audit, we provide a monetary incentive to the team members. As a Float Teller, you are eligible for a monthly car stipend of $500 paid the first pay period of each month.

Why Work with Us

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our careers page!

Your Benefits

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums.
• 401k match dollar for dollar up to 4% - plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
• 10 employer paid Federal Holidays every year.
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

What You'll Do

Teller (Member Service Representative)

Responsibilities

• As the first point of contact, you will assist our members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements

• One year experience in a customer service position required. Cash handling and retail sales experience is preferred.
• Ability to flexibly travel between branches.
• High School Diploma or equivalent required.

Additional

• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law.

Our Hours

To best serve our members, this position requires an in‑person schedule. Shifts are typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week. This is a full‑time position ranging from 35-40 hours in a typical work week. Your daily work location will vary based on branch needs primarily located within Kent, Federal Way, and Auburn. Our regions are designed based on locational proximity to provide you with reasonable commutes.

About Sound Credit Union

Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full‑service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at: https://www.soundcu.com/careers/ to apply.

Equal Opportunity Statement

Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.