Consumer Support Representative

Cellular Sales; League City (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Job summary

Cellular Sales is seeking a Consumer Support Representative in League City, Texas. In this role, you will provide ongoing support to our sales team by managing customer inquiries, maintaining documentation, and collaborating with various departments. We value accountability, customer focus, and teamwork. A High School diploma or equivalent is required, with proficiency in Excel preferred. Join a family-like atmosphere where your growth and development are prioritized. Benefits include medical, dental, vision, and more.

Qualifications

• Must have a High School diploma or equivalent.
• Experience in customer service or retail preferred.
• Proficiency in Excel is highly preferred.

Responsibilities

• Provide ongoing support to the sales force.
• Communicate and work with multiple areas of the organization.
• Resolve customer calls and document processes.
• Confer with customers to provide information.

Skills

Active Listening

Service Orientation

Coordination

Time Management

Social Perceptiveness

Problem Solving

Education

High School diploma or equivalent

Tools

Excel

Job description

Cellular Sales is Growing! Are you determined to grow your job into a career in a fast-paced thriving environment? Cellular Sales is a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

Job Overview

The Consumer Support Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs.

About Us

We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30‑year reputation for providing unmatched in‑person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

In This Role You Will

• Accept, resolve and/or escape customer calls and/or manage the documentation and follow-up processes.
• Accept, resolve and/or appropriately raise Sales Representative issues/complaints.
• Coordinate and supply necessary documentation within online reporting trackers as needed.
• Utilize internal systems to access and research customer accounts and history.
• Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow-up actions taken.
• Consistently follow up to ensure that appropriate changes were made or actions were taken to resolve customers' problems.
• Determine credits or charges for services rendered and collect payments or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• May review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

What We Would Like To See From You

• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well‑organized, and grammatically correct reports or documents; utilizing language and terminology.

Required Education And Experience

• High School diploma or equivalent required.

Preferred Education And Experience

• Proficiency in Excel highly preferred.

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

• Knowledge: Administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

• Active Listening – Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation – Actively looking for ways to help people.
• Coordination – Adjusting actions in relation to others' actions.
• Time Management – Managing one's own time.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
• Monitoring – Monitoring or assessing performance of oneself to make improvements or take corrective action.
• Active Learning – Understanding the implications of new information for both current and future problem‑solving and decision‑making.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
• Dealing with Multiple Personality Types – Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals.

Abilities

• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Updating and Using Relevant Knowledge – Keeping up‑to‑date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
• Performing Administrative Activities – Performing day‑to‑day administrative tasks such as maintaining information files and processing paperwork.
• Importance of Being Exact and Accurate – The ability to be very exact or highly accurate in performing daily duties.

AAP/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classification, Compensation & Benefits

The classification is Non‑Exempt. Your pay will be based on your skills and experience — talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short‑term disability, long‑term disability, flexible savings accounts, paid holidays, and life insurance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.