Call Center Representative

TEKsystems; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the furniture industry is seeking a Call Center Representative in San Diego. The role involves managing high-volume calls, addressing customer inquiries, and ensuring excellent service. Ideal candidates will have call center experience and strong problem-solving skills. This is a fully onsite position with a competitive pay range of $17.00 - $18.00 per hour, along with various benefits including medical coverage and a 401(k) plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• At least 1 year of call center or customer support experience preferred.
• Proficiency in Microsoft systems and daily use of email, phone, and websites.

Responsibilities

• Handle 300+ calls per day during peak seasons.
• Prioritize solving customer problems effectively.
• Maintain high attendance and punctuality.

Skills

Problem Solving

Phone Etiquette

Adaptability

Tools

Microsoft Systems

Job description

Join to apply for the Call Center Representative role at TEKsystems.

Seeking a Call Center Representative to join a large furniture company's team! The ideal candidate will have experience in a call center and be capable of handling high-volume calls efficiently. This role requires excellent problem-solving skills, strong phone etiquette, and the ability to manage customer inquiries regarding inventory, shipment, and purchases.

Key Responsibilities

1. Handle 300+ calls per day during peak seasons, addressing customer questions and concerns.
2. Prioritize solving customer problems effectively, aiming for a call time of 2 minutes or less while ensuring issues are resolved without call terminations.
3. Maintain high attendance and punctuality, as this is crucial for the role.
4. Utilize Microsoft systems proficiently for daily tasks including email, phone calls, and website navigation.
5. Learn and use company-specific systems.

Qualifications

• At least 1 year of call center or customer support experience is preferred.
• Strong phone etiquette.
• Proficiency in Microsoft systems and daily use of email, phone, and websites.
• Willingness to learn and adapt to new company systems and processes.

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego, CA 92154.

Application Deadline

Closing date is anticipated to be May 22, 2025.