Call Center Representative

Partners Personnel; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the furniture and home furnishings manufacturing industry is seeking a reliable Call Center Representative for a full-time contract role in Otay Mesa. The successful candidate will provide exceptional customer service, answer inquiries, and resolve issues efficiently. This position offers a competitive pay range and the opportunity to work in a fast-paced environment with a focus on customer satisfaction.

Benefits

Medical Insurance

Vision Insurance

401(k)

Qualifications

• Previous call center or customer service experience preferred.
• Ability to navigate computer systems and enter data efficiently.

Responsibilities

• Answer incoming phone calls promptly and assist customers.
• Document all customer interactions clearly in the system.
• Collaborate with internal departments to follow up on requests.

Skills

Verbal Communication

Active Listening

Problem Solving

Education

High School Diploma

Job description

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This range is provided by Partners Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.25/hr - $18.00/hr

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Job Type: Full-Time, Onsite, Contract (6+ months, could go perm)

Schedule: Monday – Friday 8am to 5pm

Pay Range: $17.25 – $18.00 per hour

About the Role:

We are seeking a reliable and customer-focused Call Center Representative to join our team on a full-time, onsite basis in Otay Mesa. This is a contract role, offering a great opportunity to contribute to a fast-paced customer service environment.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally, assisting customers with inquiries, orders, or concerns.
• Provide accurate information and resolve customer issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions clearly and accurately in the system.
• Collaborate with internal departments to follow up on customer requests or escalate issues when necessary.
• Maintain a positive and courteous attitude in all customer interactions.
• Adhere to company policies and call center procedures to meet performance and quality standards.

Qualifications:

• High school diploma or equivalent required.
• Previous call center or customer service experience preferred.
• Excellent verbal communication and active listening skills.
• Ability to navigate computer systems and enter data efficiently while on calls.
• Strong attention to detail and problem-solving abilities.
• Punctual, dependable, and able to work full-time onsite, Monday through Friday.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Furniture and Home Furnishings Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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