Call Center Representative

Yancey Home Improvement; Sacramento (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package

Paid training

3% 401k match

PTO

Bonuses and cash competitions

Job summary

ScaleHouse Talent is recruiting for an Inside Sales / Call Center Representative to engage homeowners who have shown interest in our services. You will build rapport, qualify opportunities, and schedule appointments for our Sales Representatives.

The role emphasizes high-energy, strong communication, and the ability to meet daily KPIs, including dials and appointments. Comprehensive benefits and ongoing training are offered.

Qualifications

• Excellent communication skills on the phone with homeowners.
• Comfort with high call volume and handling rejection.
• Ability to build rapport, qualify leads, and set quality appointments.
• Proficient with basic computer tools and CRM systems.

Responsibilities

• Make outbound calls to warm leads and answer inbound calls.
• Educate prospects on window, door, and gutter solutions in concise chats.
• Qualify homeowners and schedule appointments for Sales Reps.
• Meet daily/weekly KPIs for dials, appointments, and revenue impact.

Skills

Outbound calls

Inbound calls

CRM navigation

Customer service

Sales mindset

Tools

CRMs

Dialing systems

Spreadsheets

Job description

We have served homeowners across Western Washington for over 24 years, providing high-quality windows, doors, and gutter protection solutions. We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments.

As an Inside Sales / Call Center Representative, you'll be the voice, speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our Sales Representatives.

What You'll Do

• Make outbound calls to homeowners through warm leads — no cold prospecting from scratch
• Answer inbound calls and provide excellent customer service
• Educate prospects on Harley's window, door, and gutter solutions in a brief, conversational format
• Qualify interested homeowners and schedule appointments for our Sales Representatives
• Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores
• Overcome objections and maintain a positive, high-energy presence on the phone What's In It for You
• $22/hr base + performance bonuses — top performers can earn up to $25/hr–$35/hr+
• Bi-weekly and monthly bonus structure based on demos and revenue
• Additional SPIFF opportunities and cash competitions
• Full Benefits Package — Medical, Dental, Vision, 401k with 3% match, and PTO
• Paid training and hands-on mentorship from experienced call center leaders
• Supportive, competitive team culture built on accountability and recognition

What It Takes to Succeed

• Strong communication skills — clear, confident, and upbeat on the phone
• Resilient and positive attitude — comfortable with high call volume and handling rejection
• Sales mindset — ability to build rapport, qualify, and set quality appointments
• Basic computer literacy — comfortable navigating CRMs, dialing systems, and spreadsheets
• Ability to adapt and thrive in fast-paced call center environment
• Ability to submit to and pass a background check
• Outbound call center, sales, or collections experience preferred (home improvement a plus)

We have served homeowners across Western Washington for over 24 years, providing high-quality windows, doors, and gutter protection solutions. We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments.

As an Inside Sales / Call Center Representative, you'll be the voice, speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our Sales Representatives.

What You'll Do

• Make outbound calls to homeowners through warm leads — no cold prospecting from scratch
• Answer inbound calls and provide excellent customer service
• Educate prospects on Harley's window, door, and gutter solutions in a brief, conversational format
• Qualify interested homeowners and schedule appointments for our Sales Representatives
• Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores
• Overcome objections and maintain a positive, high-energy presence on the phone What's In It for You
• $22/hr base + performance bonuses — top performers can earn up to $25/hr–$35/hr+
• Bi-weekly and monthly bonus structure based on demos and revenue
• Additional SPIFF opportunities and cash competitions
• Full Benefits Package — Medical, Dental, Vision, 401k with 3% match, and PTO
• Paid training and hands-on mentorship from experienced call center leaders
• Supportive, competitive team culture built on accountability and recognition

What It Takes to Succeed

• Strong communication skills — clear, confident, and upbeat on the phone
• Resilient and positive attitude — comfortable with high call volume and handling rejection
• Sales mindset — ability to build rapport, qualify, and set quality appointments
• Basic computer literacy — comfortable navigating CRMs, dialing systems, and spreadsheets
• Ability to adapt and thrive in fast-paced call center environment
• Ability to submit to and pass a background check
• Outbound call center, sales, or collections experience preferred (home improvement a plus)

Schedule

• Full-time
• Four weekdays plus Saturdays

Who Is ScaleHouse Talent?

We are the specialized recruiting engine behind the fastest-growing home remodeling companies in America. We are their growth partner, focused on one thing: High-Performance Alignment. Our clients hire us to find the industry's top producers—from high-ticket sales to elite installation crews. We work exclusively with brands that offer stability, growth, and top-tier compensation. When you interview with ScaleHouse Talent, you aren't just applying for a job; you are being fast-tracked to the decision-makers at the leading organizations in the home services sector.