Call Center Representative

Urrly; Puerto Rico; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is hiring full-time Schedulers based in Puerto Rico for a remote role. Successful candidates will handle outbound and inbound calls, focusing on scheduling healthcare appointments and providing assistance to Spanish-speaking members. Ideal candidates are reliable, empathetic, and have call center experience.

Qualifications

• Call center experience required.
• Fluent in both Spanish and English.
• Able to work PST hours while based in Puerto Rico.

Responsibilities

• Make outbound calls to schedule and confirm appointments.
• Take inbound calls from members (mostly in Spanish).
• Enter notes into the scheduling system accurately.

Skills

Empathy

Clear follow-through

Reliability

Steady focus

Tools

CRMs

scheduling platforms

Job description

Start ASAP. Remote from Puerto Rico. Get paid to help people.

We’re hiring 3 full-time Schedulers based in Puerto Rico. This is a remote position—but you must live in Puerto Rico.

You’ll spend your day on the phone. Outbound calls to schedule. Inbound calls to help members. All focused on making sure people get the healthcare they need—whether in-home or through telehealth.

Fluent Spanish is required. You’ll be supporting the Spanish-speaking queue daily.

This role is all about accuracy, empathy, and clear follow-through.

What You’ll Do:

• Make outbound calls to schedule and confirm appointments

• Take inbound calls from members (mostly in Spanish)

• Enter notes into the scheduling system—accurately

• Follow up if someone misses or needs to reschedule

• Make sure every call ends with a clear next step

• Flag urgent issues to supervisors right away

What You Bring:

• Call center experience required

• Fluent in both Spanish and English

• Comfortable with tools like CRMs or scheduling platforms

• Reliable—on time, every time

• Steady focus in a structured, fast-paced environment

• Able to work PST hours while based in Puerto Rico

The Details:

• Remote (Puerto Rico only)

• Start date: June 16

• Full-time hours

• Pay: $15–$17/hr, depending on experience